Kerti Kass
Harku Vald
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
21
21
years of professional experience
Work History
Pilates Instructor
Nõmme Pilates
11.2016 - Current
- Attended continuing education classes to maintain current knowledge.
- Demonstrated proper form and technique to prevent injury.
- Utilized effective record-keeping system for tracking customer information.
Waitress
Catering and Cafeteria
11.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Worked based on demand not as every day employer
Access Consciousness Facilitator
What is Your Superpower OÜ
04.2016 - Current
- Access Consciousness Bars Facilitator since 2016
- Also Access Body Process Facilitator and Access Facelift Facilitator
- Since 2020 Access Consciousness CF
- Organized mental health day campaigns in schools and kindergartens
Casino Table Games Dealer
Olympic Casino
06.2002 - 04.2005
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
Education
Bachelor of Arts - Office Management
Tallinna Technical University
Tallinn06.2006
No Degree - Public Relations And Journalism
Tartu University
Tartu06.2006
Bachelor of Arts - Stage Management
Viljandi Kultuuriakadeemia
Viljandi06.2002
Skills
- Member Records Management
- First Aid Certified
- Communication and Interpersonal Connection
- Leadership and Coaching
- Customer Needs Assessments
- Small and Large Group Instruction
- Punctual and Dependable
- Health and Wellness Education
- Customer Service
Languages
Estonian
Native language
Russian
Elementary
A2
English
Upper intermediate
B2
Timeline
Pilates Instructor
Nõmme Pilates
11.2016 - Current
Waitress
Catering and Cafeteria
11.2016 - Current
Access Consciousness Facilitator
What is Your Superpower OÜ
04.2016 - Current
Casino Table Games Dealer
Olympic Casino
06.2002 - 04.2005
Bachelor of Arts - Office Management
Tallinna Technical University
No Degree - Public Relations And Journalism
Tartu University
Bachelor of Arts - Stage Management
Viljandi Kultuuriakadeemia
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