Kerttu Saar
Tallinn
Summary
I consider myself as someone with high empathy for others, having great communication and collaborative skills, being able to quickly adapt in new situations and always wanting to learn new skills whilst having a positive attitude. I take feedback well and my openness to people and opportunities has led me to work in different areas. I am currently working as a technical support engineer where problem solving and critical thinking go hand in hand every day, whilst still keeping the customers best interests in mind. In my free time I am an avid gym goer, working on my DJ skills and love hiking and camping whenever the weather allows it.
Overview
8
8
years of professional experience
Work History
Techincal Support Engineer
Linnworks Systems OÜ
Tallinn
01.2024 - Current
- Providing technical support to customers through tickets, chats and phone
- English speaking working environment
- Investigating cases through users databases, Pluvia (SQL), Kibana, API caller, Developer tools.
- Replicating customer issues for further testing
- Communicating with higher line engineers on complicated cases
- Using Atlassian and Helpdesk task management software
Travel Consultant
Estravel Travel Agency
Tartu
10.2022 - 06.2023
- Communicating with clients via telephone and e-mail
- Selling travel packages and tourism services (flights, accommodation, transfers, visas, car rental, insurance, guided tours etc.)
- Solving issues regarding customers bookings
- Knowledge of different reservation, online and invoice systems (Amadeus, TORU, UF, online backend)
- Managing invoices and customers travel documentation
- Training starting junior travel agents
Despatch Operator
CSBP Limited
Perth
06.2020 - 04.2022
- Operating loading stations, machinery and equipment
- Writing/authorizing work and safety permits and running shutdowns
- Operating and inspecting High risk forklift and front end loader
- Performing product quality control
- Using safety measures when exposed to chemicals
Contractor
Programmed Contracting
Perth
06.2019 - 06.2020
- Operating and inspecting roller machinery
- Spotter duties for diggers and other roadwork machinery
- Roadworks on-site labour (handling tools, signage, watertruck, transporting workers on site)
- Working in extreme weather conditions
Travel Consultant
Estravel Travel Agency
Tartu
10.2016 - 12.2018
- Same work duties as listed beforehand
Education
UX Design
Google Coursera Training
12-2023
Digital Marketing
Ettevõtluskeskus
04-2023
Vocational Education - Tourism And Travel Agency Work
Tartu Vocational Education School
Tartu, Estonia06-2016
High School Diploma -
Saaremaa High School - SÜG
Kuressaare, Saaremaa06-2013
Skills
- Problem-Solving
- Critical Thinking
- Teamwork and Collaboration
- Customer Support
- Attention to Detail
- Fluent in English
- Quick adaptability
- User-centered approach
Languages
Estonian
First Language
English
Proficient (C2)
C2
Timeline
Techincal Support Engineer
Linnworks Systems OÜ
01.2024 - Current
Travel Consultant
Estravel Travel Agency
10.2022 - 06.2023
Despatch Operator
CSBP Limited
06.2020 - 04.2022
Contractor
Programmed Contracting
06.2019 - 06.2020
Travel Consultant
Estravel Travel Agency
10.2016 - 12.2018
UX Design
Google Coursera Training
Digital Marketing
Ettevõtluskeskus
Vocational Education - Tourism And Travel Agency Work
Tartu Vocational Education School
High School Diploma -
Saaremaa High School - SÜG
Similar Profiles
Rocco UllaRocco Ulla
Post Production Manual Labor at Metroprint Systems OÜPost Production Manual Labor at Metroprint Systems OÜ
Tanel TopaasiaTanel Topaasia
Cinematographer, Lighting Technician at Traageldus OÜ, High Voltage OÜ, Tallifornia OÜCinematographer, Lighting Technician at Traageldus OÜ, High Voltage OÜ, Tallifornia OÜ
Mark LõivMark Lõiv
Warehouse Worker, Snowplough and Zip Lock Assembly at Punch OÜ, Viimsi Vald, Coats OÜWarehouse Worker, Snowplough and Zip Lock Assembly at Punch OÜ, Viimsi Vald, Coats OÜ