KERTU MARTIN
Perth,Western Australia
Summary
Passionate individual looking for a new challenge. I am enthusiastic and energetic Estonian woman who has been living in Australia for past 9 years.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
With many years of experience working in hospitality industry and different leading roles is Spa industry, I have learned to love working in a team, but I am also confident as an individual.
Overview
12
12
years of professional experience
1
1
Certification
Work History
UTILITY WORKER
Programmed
09.2023 - Current
- Taking verbal and written instructions from company managers and maintenance officers.
- Cleaning assigned work areas inside and outside of property.
- Ordering and maintain cleaning supplies and maintenance equipment..
- Ensuring safe handling and storage of volatile cleaning liquids.
- Ensuring that utility projects have been completed and signed off.
- Completed daily maintenance tasks in record time to maximize productivity
CAMP MANAGER
Goldminer Caravan Park
05.2023 - 09.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Report safety hazards and need for maintenance and repair.
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Manage phone calls and correspondence
- Supervise staff and divide responsibilities to ensure performance
- Create and update records and databases with personnel, financial and other data.
HOUSEKEEPING SUPERVISOR
Smiths Beach Resort
10.2022 - 05.2023
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards
- Trained and mentored all new personnel to maximize quality of service and performance
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Monitored staff performance and provided feedback to drive productivity
- Conducted regular room inspections to verify compliance with housekeeping standards
- Worked with front desk to respond promptly to all guest requests
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
DAY SPA MANAGER
Empire Spa Retreat
01.2018 - 05.2022
- Being Spa Manager my job was to oversee all aspects of the operations of beauty, health and wellness spas
- The core duties included managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns
- Staff-related duties were hiring, training and scheduling employees
- Daily bases my job was to interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.
- Perform high quality massages, beauty and body treatments.
HEAD MASSAGE THERAPIST
Ningaloo Massage And Health
06.2017 - 12.2017
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques
- Developed customized massage programs to meet unique requirements
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Maintained client treatment records and designed long-term care programs for return customers
- Utilized hot stones, aromatherapy and other therapeutic treatments.
HOUSEKEEPING SUPERVISOR
Mantarays Ningaloo Beach Resort
06.2016 - 12.2017
- As a housekeeping supervisor my jobs included supervising, delegating and monitoring everyday housekeeping tasks across the entire hotel
- Ensuring all housekeeping activities were performed in compliance with hotel policy and if needed reporting any maintenance problems, safety hazards, accidents, or injuries to senior managers
- Trained and mentored new staff on cleaning and safety protocols
- Restocked room supplies such as facial tissues for personal touch with every job.
BARTENDER
Beadon Bay Hotel
08.2016 - 11.2016
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
BEAUTICIAN
The First Estonian Private Cosmetic School
01.2012 - 09.2014
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Suggested treatments and styles to suit customer appearance and life choices
- Sterilized and maintained equipment
- Applied makeup to clients for special occasions to meet requirements
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Performed facial and educated clients on proper skin care techniques and suitable products.
Education
The First Estonian Private Cosmetic School International CIDESCO School
Estonia01.2014
High School Diploma -
Tallinn Kuristiku Secondary School
Estonia06.2012
Skills
- Calm, efficient and organized
- Ability to work under pressure
- Detail-oriented
- Responsible
- Multitasking abilities
Certification
Responsible Service of Alcohol Certificate
Timeline
UTILITY WORKER
Programmed
09.2023 - Current
CAMP MANAGER
Goldminer Caravan Park
05.2023 - 09.2023
HOUSEKEEPING SUPERVISOR
Smiths Beach Resort
10.2022 - 05.2023
DAY SPA MANAGER
Empire Spa Retreat
01.2018 - 05.2022
HEAD MASSAGE THERAPIST
Ningaloo Massage And Health
06.2017 - 12.2017
BARTENDER
Beadon Bay Hotel
08.2016 - 11.2016
HOUSEKEEPING SUPERVISOR
Mantarays Ningaloo Beach Resort
06.2016 - 12.2017
BEAUTICIAN
The First Estonian Private Cosmetic School
01.2012 - 09.2014
The First Estonian Private Cosmetic School International CIDESCO School
High School Diploma -
Tallinn Kuristiku Secondary School
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