Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Expectations
Hobbies
Generic
Kirill Hint

Kirill Hint

Tallinn

Summary

Experienced Technical Support Representative with strong background in resolving complex technical issues, enhancing operational efficiency, and optimizing customer satisfaction. Exhibit adeptness in software troubleshooting, network configuration, and IT service management protocols. Proven capacity for proactive problem-solving, critical thinking, and strategic planning contributes to improved business productivity.

Overview

9
9
years of professional experience

Work History

Customer Support Agent

Heathmont OÜ ( Yolo Group )
06.2025 - 08.2025
  • Resolved technical issues using internal support ticketing system effectively.
  • Maintained accurate customer records in the CRM system for efficient follow-up.
  • Collaborated with team members to enhance customer service processes and workflows.
  • Escalated complex issues to management, ensuring timely resolution for customers.
  • Provided technical support to customers regarding product use and troubleshooting.
  • Generated reports detailing daily activities including number of cases received and resolved.

IT Service Desk Specialist

Kuehne + Nagel International AG
11.2020 - 03.2025
  • Provide first level contact and communicate resolutions to customer issues.
    Properly escalate unresolved questions to the next level of support.
    Track٫ route and redirect problems to correct resources.
    Update customer data and generate activity reports.
    Preserve and grow knowledge of help desk systems٫ products٫ and services.
    Utilize the IT electronic ticketing system, Jira, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
    Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity

Customer Service Representative

Arvato/Majorel
01.2019 - 06.2020
  • Provide exceptional customer support to clients regarding airline reservations.
    Assist customers through phone and email with inquiries related to flight bookings, changes, and cancellations.
    Handle reservation systems efficiently, ensuring accuracy and compliance with company policies.
    Document all customer interactions and transactions in the company's database.
    Collaborate with team members and other departments to enhance customer service delivery.
    Stay updated on airline policies, travel regulations, and promotional offers to provide the best service.

Team Manager

Transcom
01.2017 - 09.2017
  • Supervise and guide the service support team.
    Manage team schedules to ensure coverage during peak times.
    Ensure compliance with company policies and legal requirements.
    Train, mentor, and develop team members.
    Conduct team meetings to review performance and address issues.

Customer Service Representative

Transcom
11.2016 - 01.2017
  • Respond to customer inquiries and provide technical support via phone in a timely and professional manner.
    Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
    Research, diagnose, document, and resolve technical issues related to software and hardware problems.
    Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
    Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
    Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
    Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
    Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
    Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
    Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information

Education

Secondary -

Vana-Kalamaja Täiskasvanute Gümnaasium
06-2015

Skills

  • MS services
  • Gmail
  • Time management
  • Process improvement
  • Workflow optimization
  • Critical thinking
  • Issue resolution
  • Collaboration skills
  • Problem solving
  • Kibana
  • EX things
  • Grafana
  • Red Hat Linux
  • Communication skills
  • Ticketing systems
  • MS 365 systems
  • Active directory

Affiliations

Sport, walking, hiking, parenting, reading, gaming

Languages

Russian
First Language
English
Advanced (C1)
C1
Estonian
Intermediate (B1)
B1

Timeline

Customer Support Agent

Heathmont OÜ ( Yolo Group )
06.2025 - 08.2025

IT Service Desk Specialist

Kuehne + Nagel International AG
11.2020 - 03.2025

Customer Service Representative

Arvato/Majorel
01.2019 - 06.2020

Team Manager

Transcom
01.2017 - 09.2017

Customer Service Representative

Transcom
11.2016 - 01.2017

Secondary -

Vana-Kalamaja Täiskasvanute Gümnaasium

Expectations

A fair salary, a dynamic IT field, a supportive team, and ample opportunities for growth within the company.

Hobbies

Sport, walking, hiking, parenting, reading, gaming

Similar Profiles

CREATE PROFILE
Kirill Hint