Kristel Karro
Järveküla
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner of the Company
Online Enthusiast OÜ
Järveküla
11.2023 - Current
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
Team Lead in Baltics and Nordic
Httpool Baltics OÜ
Tallinn
08.2021 - 09.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Organized regular meetings with all parties to ensure clear communication between teams.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Identified opportunities for process improvements, implementing changes when required.
- Created detailed reports on team activities as requested by management.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
Client Solutions Manager
Httpool Baltics OÜ
11.2020 - 08.2021
- Provided technical support for clients using the company's products and services.
- Identified potential new customers through market research and outreach efforts.
- Maintained up-to-date knowledge of industry trends and best practices in order to inform strategy decisions.
- Assisted in developing training materials for employees regarding client solutions processes.
- Identified client's business challenges to plan strategic digital media solutions.
- Investigated market conditions and economic trends and implemented innovative promotional solutions.
Team Lead
Havas Media OÜ
09.2010 - 08.2020
- Developed and implemented website project plans, including timelines, resources and budgeting requirements.
- Managed web development team members, delegating tasks and providing guidance as necessary.
- Monitored website performance metrics such as page views, bounce rates, click-throughs and conversions.
- Troubleshot technical issues related to websites and addressed customer inquiries in a timely manner.
- Implemented new features or content updates on websites based on user feedback or market research data.
- Collaborated with graphic designers, copywriters and other professionals to develop effective web designs that meet client objectives.
- Developed test cases to ensure quality assurance before launching new websites or updating existing ones.
- Prepared cost estimates for proposed website projects and managed budgets accordingly throughout the project lifecycle.
- Actively participated in brainstorming sessions with clients regarding potential product features or marketing strategies related to websites.
- Worked closely with developers during the coding phase of projects in order to ensure accuracy of implementation according to specifications.
- Created comprehensive documentation for all completed website projects detailing processes used, results achieved..
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Created detailed reports on team activities as requested by management.
- One of the projects I led won the Grand Prix
- The work can be viewed here: [SEB Cybersecurity Test](https://www.seb.ee/kyberkatse)
Project Manager
ADM Interactive OÜ
12.2005 - 10.2009
- Developed and implemented website project plans, including timelines, resources and budgeting requirements.
- Ensured adherence to design standards and best practices when creating websites.
- Managed web development team members, delegating tasks and providing guidance as necessary.
- Conducted regular reviews of existing websites for usability and functionality improvements.
- Collaborated with graphic designers, copywriters and other professionals to develop effective web designs that meet client objectives.
- Created comprehensive documentation for all completed website projects detailing processes used, results achieved..
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Sales Manager
Elion Esindused AS
07.2003 - 12.2005
- Supervised store operations encompassing reporting functions, collection handling, and task delegation.
Education
Bachelor - Information / media, Advertising and Media
Tallinna Ülikool
Tallinn01.2013
Graphic Online Marketing -
Tallinna Tehnikaülikool
01.2010
Effective management of IT projects (IT Project +) -
IT Koolitus
01.2006
Some College (No Degree) - Information technology, IT Systems Administration
Tallinna Kristiine TK
Tallinn06-2003
Skills
- Work assignment delegation
- Employee engagement
- Mentoring
- Coaching
- Team motivation
- Leadership
- Daily workflow improvement
- Performance monitoring
- Sales Strategies
- Business Analysis
- Multitasking Abilities
- Reliability
- Crisis Management
- Business Strategy Development
- Budget Management
- Forecasting
- Cross-functional team leadership
- Customer Relationship Management
- Team Leadership
- Project Management
- Problem-solving abilities
- Time management abilities
- Sales Forecasting
Certification
Driving License, B
Expectations
Organisation and management, Marketing / advertising, Information technology, Team Lead, Lead, Project Manager, Tallinn, Harjumaa, Full-time, 4000 (€)
Languages
Estonian
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Russian
Elementary (A2)
A2
References
References available upon request.
Timeline
Owner of the Company
Online Enthusiast OÜ
11.2023 - Current
Team Lead in Baltics and Nordic
Httpool Baltics OÜ
08.2021 - 09.2023
Client Solutions Manager
Httpool Baltics OÜ
11.2020 - 08.2021
Team Lead
Havas Media OÜ
09.2010 - 08.2020
Project Manager
ADM Interactive OÜ
12.2005 - 10.2009
Sales Manager
Elion Esindused AS
07.2003 - 12.2005
Driving License, B
Bachelor - Information / media, Advertising and Media
Tallinna Ülikool
Graphic Online Marketing -
Tallinna Tehnikaülikool
Effective management of IT projects (IT Project +) -
IT Koolitus
Some College (No Degree) - Information technology, IT Systems Administration
Tallinna Kristiine TK
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