Kristen Kivimaa
Tallinn
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
Work History
Internal IT-Manager
Kõu Mobility OÜ
08.2022 - 05.2023
- Guided organizational technology strategy and roadmaps.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw IT department operations and training.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated technical training and personal development classes for staff members.
- Implemented and maintained technology and software budget.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Created and terminated user's accounts from start to finish in business applications.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.
- Managed life cycle replacement of hardware and software.
- Communicated with the executive team and CEO to maximize development efficiencies and resolve technology issues.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IT-Administrator
Testlio OÜ
11.2016 - 08.2022
- Designed and evaluated WAN and LAN connectivity technologies.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Analyzed network traffic and performance metrics to optimize system performance.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Designed staffing plans for newly opened locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Evaluated software products to determine compatibility with existing systems.
- Devised scripts and automation tools to improve system efficiency.
- Researched and recommended new technologies and strategies for improving system performance.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Performed risk analyses to identify appropriate security countermeasures.
- Mentored junior team members on technical aspects of cybersecurity while fostering a culture of continuous learning and improvement.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Increased employee awareness on cybersecurity best practices through comprehensive training programs.
- Recommend improvements in security systems and procedures.
- Collaborated with IT teams to ensure secure implementation of new software applications and systems.
- Implemented multi-factor authentication methods to enhance user access controls, reducing unauthorized system access incidents.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
Teacher
Tallinn University, School of Digital Technologies
01.2015 - 06.2015
- Taught course named 'Effective Computer Usage'
- Taught students to contribute to the formation of skills for working with typical office software, various Internet services, and social software
- Provided students with advanced knowledge and competence for more successful activity in a contemporary environment, that is significantly based on computer technologies.
- Evaluated students understanding of course material through examinations and teamwork assessments.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created and developed lesson plans to meet students' academic needs.
Webmaster
Tallinn University, School of Digital Technologies
09.2014 - 04.2019
- Maintained Tallinn Universities School of Digital Technologies website
- Created new web pages for the School of Digital Technologies website
- Uploaded new content and making them available for all/a group of students/teachers/staff workers.
- Collaborated with marketing teams to create SEO strategies that boosted search engine rankings.
- Resolved technical issues promptly, minimizing downtime and maintaining a seamless user experience.
- Worked effectively in fast-paced environments.
IT - technician
Tallinn University, School of Digital Technologies
09.2013 - 03.2017
- Maintained computers (hardware and software) in computer classes of School of Digital Technologies.
- Managed the computers, machines and server that is managed by School of Digital Technologies.
- Gave technical guidance if needed.
- Diagnosed and troubleshot hardware, software and network issues.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
Website developer (Practice)
Tallinn University, School of Digital Technologies
05.2013 - 06.2013
- Planned website development, converting mockups into usable web presence with HTML, JavaScript and JSON coding.
- Developed custom WordPress themes for improved website functionality.
- Participated in project planning sessions to define requirements, set priorities, and establish timelines for delivery of new features.
- Discussed site and app requirements with clients to produce actionable development plans.
- Delivered user support to clients to train, educate and answer questions.
- Engaged with clients to plan and optimize site issues and queries.
Education
Bachelor of Science - Informatics
Tallinn University
Tallinn, Estonia06.2015
Master of Science - Cybersecurity (Unfinished)
Tallinn University of Technologies
Tallinn, EstoniaSkills
- Programming skills with HTML/CSS/JavaScript/Java/Python
- Technical Troubleshooting
- Budget Administration
- Equipment procurement
- IT risk management
- IT Procurement
- Operating system management
- Documentation Management
- Network Management
- Cybersecurity best practices
- User Support
- IT Asset Management
Languages
Estonian
Native language
English
Proficient
C2
German
Elementary
A2
Finnish
Beginner
A1
Personal Information
- Date of Birth: 11/08/1992
- Gender: Male
- Nationality: estonian
- Driving License: B
Hobbies
I have different hobbies that help me to relax and clear my head from everyday work routine. I have played drums since 1999 and I am a member of two musical groups. Also, I have extensive knowledge and experience in extreme sports - skateboarding and longboarding. I am a nature/animals enthusiast, so on my free time, I try to be in the nature as much as it is possible. What is more, I love to cook and try out new recipes.
Timeline
Internal IT-Manager
Kõu Mobility OÜ
08.2022 - 05.2023
IT-Administrator
Testlio OÜ
11.2016 - 08.2022
Teacher
Tallinn University, School of Digital Technologies
01.2015 - 06.2015
Webmaster
Tallinn University, School of Digital Technologies
09.2014 - 04.2019
IT - technician
Tallinn University, School of Digital Technologies
09.2013 - 03.2017
Website developer (Practice)
Tallinn University, School of Digital Technologies
05.2013 - 06.2013
Bachelor of Science - Informatics
Tallinn University
Master of Science - Cybersecurity (Unfinished)
Tallinn University of Technologies
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