Kristine Kolsar
Tallinn
Summary
Results-driven finance professional with nearly 10 years of progressive experience, advancing from Debt Collection Specialist to Debt Collection Manager and ultimately to Country Manager at Holm Bank Latvia but leading from Estonian mother company Holm Bank AS. Recognized for strong leadership, I have built and led high-performing teams, developed innovative system functionalities to enhance operational efficiency. Trusted by senior leadership for my accountability, adaptability, and fast learning, I thrive in dynamic environments and am passionate about delivering measurable impact.
Overview
11
11
years of professional experience
Work History
Country Manager
HOLM BANK LATVIA SIA (HOLM BANK AS)
02.2021 - 12.2024
- Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Managed and motivated employees to be productive and engaged in work.
- Involved in budgeting process, financial planning, and forecasting to optimize profitability for the country operations.
- Analyzed market trends and competitor activities to inform strategic decision making.
- Established strong relationships with key industry players for business growth and expansion.
Debt Recovery Manager
HOLM BANK LATVIA SIA (HOLM BANK AS)
06.2020 - 02.2021
- Directed the implementation and optimization of recovery processes, creating a robust operational framework to support daily activities, informed decision-making, and long-term strategic planning.
- Delivered high recovery rates by executing detailed account investigations and customized recovery strategies aligned with institutional risk policies.
- Designed and led the sale of non-performing loan (NPL) portfolios, maximizing value recovery on charged-off debts in compliance with internal financial protocols.
- Negotiated and managed contracts with external recovery partners and institutional buyers, ensuring cost-effective and compliant third-party collaboration.
- Participating in the automation of CRM systems within recovery operations, enhancing data integration, workflow efficiency, and reporting capabilities across departments.
Debt Recovery Specialist
HOLM BANK LATVIA SIA (HOLM BANK AS)
08.2015 - 06.2020
- Took a proactive approach to debt collection by building empathetic communication strategies focused on customer understanding and early resolution.
- Maintained strict adherence to legal and regulatory requirements while identifying opportunities to improve the customer experience.
- Proposed enhancements to repayment plans to make them more flexible and aligned with customer affordability, improving long-term recovery rates.
- Worked closely with compliance teams to review and refine recovery scripts and contact procedures.
- Delivered training to junior staff on ethical recovery practices and effective negotiation techniques.
Deklarant
HTG CTT
01.2014 - 05.2014
Education
Professional Growth Program For Current Leaders - Business Management
SIA "Komercizglitibas Centrs"
Rīga12-2022
Vocational Degree - Logistics Management
Valgamaa Kutseõppekeskus
Valga, Estonia02-2014
High School Diploma -
Valkas Ģimnāzija
Valka06-2012
Skills
- Operations management
- Organizational development
- Logistics management
- Contract negotiations
- Product launches
- Leadership and team building
- Problem resolution
- Process automation
Affiliations
- Holm Bank AS, Credit Committee Member
- Holm Bank AS, Member of IT Board
Personal Traits
- Ultra-high sense of responsibility: Committed to seeing tasks through to completion with unwavering dedication and reliability.
- Solution-driven mindset: Capable of finding solutions even in the most challenging and seemingly unsolvable situations.
- Persistent and determined: A touch of stubbornness fuels my drive to overcome obstacles and achieve results.
- Strong both morally and physically: Resilient under pressure, maintaining integrity and composure in all situations.
- Goal-oriented: Focused on delivering outcomes that align with personal and organisational success.
Training
- Transporta un sakaru instituts, Excel Advanced, 22h, 03/01/23
- SIA "Komercizglitibas centrs", Business class, 180h (8 months), 12/01/22
- Multilingua Keelekeskus, eesti keele B1-tasemeeksamiks ettevalmistav koolitus, 200h, 12/01/20
Driving License - Categories
- B
- B1
Hobbies and Interests
In my free time, I enjoy staying active and challenging myself through sports, including running full marathons and mountain skiing. I also have a passion for photography, capturing unique perspectives and memorable moments. Additionally, I love immersing myself in music festivals, enjoying the energy and creativity of live performances.
Languages
Latvian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Estonian
Upper intermediate (B2)
Timeline
Country Manager
HOLM BANK LATVIA SIA (HOLM BANK AS)
02.2021 - 12.2024
Debt Recovery Manager
HOLM BANK LATVIA SIA (HOLM BANK AS)
06.2020 - 02.2021
Debt Recovery Specialist
HOLM BANK LATVIA SIA (HOLM BANK AS)
08.2015 - 06.2020
Deklarant
HTG CTT
01.2014 - 05.2014
Professional Growth Program For Current Leaders - Business Management
SIA "Komercizglitibas Centrs"
Vocational Degree - Logistics Management
Valgamaa Kutseõppekeskus
High School Diploma -
Valkas Ģimnāzija
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