Kyrylo Rohozianskyi
Tallinn
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and uspecialize in modernizing service standards for long-term restaurant success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Head Waiter
AMBER MUSEUM OU
05.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Receptionist Administrator
Center Hotel
11.2022 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Education
High School Diploma -
Academic Lyceum № 34 of Zaporizhzhia
Ukraine, Zaporizhzhia06.2022
Skills
- Upselling Techniques
- Team Supervision
- High-Volume Dining
- Sales Reporting
- Customer Complaint Resolution
- Customer Satisfaction
- Team Training and Development
- Social Media Presence
- Photography Shoot Posing
Languages
Russian, Ukrainian
Native language
English
Intermediate
B1
Estonian
Beginner
A1
Timeline
Receptionist Administrator
Center Hotel
11.2022 - 03.2023
Head Waiter
AMBER MUSEUM OU
05.2022 - Current
High School Diploma -
Academic Lyceum № 34 of Zaporizhzhia
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