Lana Tediashvili

• Initiating and managing projects, driving delivery to completion

• Facilitating collaboration between Product and Engineering teams to understand product vision, roadmap and high-level initiatives

• Creating predictable schedules based on workable approaches for Engineering

• Facilitating collaboration with product teams with the goal of creating a well-prioritized backlog with workable stories

• Researched product's technical specifications and accurately communicated information.
• Assisted with demonstrations for to showcase functionality.
• Documenting abnormal issues and fixes in the internal/external forums

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.