LAURA BENDINSKAITE
Maardu
Summary
Highly motivated Customer Service professional with more than ten years experience. Well organised, detail oriented and a self starter.
Overview
19
19
years of professional experience
Work History
Shop Assistant
Lagardère Travel Retail
06.2021 - 05.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Shop Assistant
DFDS A/S Eesti
08.2020 - 04.2021
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
Shop Assistant
Lagardère Travel Retail
03.2019 - 03.2020
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Reviewed prices and performed audits to detect and correct price discrepancies.
Stewardess
Matrix Ship Management LTD
03.2015 - 07.2019
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
Supervisor
Cafe ,,Apropos"
01.2013 - 02.2015
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Bartender
Cafe ,,Apropos"
08.2011 - 01.2013
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Waitress/Bartender
Restaurant ,,Panorama"
06.2009 - 07.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Administrator
Apartments Of Marija Karpenko
09.2007 - 05.2009
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Consultant/Sales Assistant
Kruzas NCD
06.2004 - 08.2007
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Sales Assistant
Baltsarma
09.2003 - 06.2004
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Kaunas University of Technology, School of Economics and Business
Vytautas Magnus University Kaunas ,,Rasa'' Gymnasium
Kaunas, Lithuania 2005
,,Atzalynas'' Secondary School
Kaunas, Lithuania 2001
Skills
- Inventory Management
- Store maintenance
- Promotional activities
- Friendly and Helpful
- Reliable and Responsible
- Attention to Detail
- Customer Service
- Safety and Cleanliness Standards
- Cash Register Operation
- Sales and Promotions
- Computer Proficiency and Microsoft Office
Organisational Skills And Competences
- Attention to details.
- Multitasking.
- Productivity.
- Planning and meeting goals.
Languages
Lithuanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Danish
Elementary (A2)
Estonian
Beginner (A1)
Social Skills And Competences
- Ability to communicate and adapt to multicultural environment.
- Empathy.
- Respect.
- Active listening.
- Relationship management.
Personal Information
- Date of Birth: 08/25/86
- Gender: Female
- Nationality: Lithuanian
Timeline
Shop Assistant
Lagardère Travel Retail
06.2021 - 05.2022
Shop Assistant
DFDS A/S Eesti
08.2020 - 04.2021
Shop Assistant
Lagardère Travel Retail
03.2019 - 03.2020
Stewardess
Matrix Ship Management LTD
03.2015 - 07.2019
Supervisor
Cafe ,,Apropos"
01.2013 - 02.2015
Bartender
Cafe ,,Apropos"
08.2011 - 01.2013
Waitress/Bartender
Restaurant ,,Panorama"
06.2009 - 07.2011
Administrator
Apartments Of Marija Karpenko
09.2007 - 05.2009
Consultant/Sales Assistant
Kruzas NCD
06.2004 - 08.2007
Sales Assistant
Baltsarma
09.2003 - 06.2004
Kaunas University of Technology, School of Economics and Business
Vytautas Magnus University Kaunas ,,Rasa'' Gymnasium
,,Atzalynas'' Secondary School