Laura Lodi
Estonia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Makeup Artist
Theatre Vanemuine
Tartu, Estonia
11.2023 - 03.2025
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- I listened to the actors, supported them, and prepared them for the performance.
Customer Service Representative
Solarium
Tallinn, Estonia
04.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Shop Assistant
Tommy Hilfiger
Tartu, Estonia
06.2022 - 08.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Remained calm and composed in tense situations involving angry or upset customers.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
Customer Service Representative
Cinema
Tallinn, Estonia
09.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Made popcorn, helped customers in self-checkout, controlled tickets and sold snacks and made refreshing drinks
Shop Assistant
Tommy Hilfiger
Tallinn, Estonia
06.2021 - 08.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Barista
Coffee in
Tallinn, Estonia
12.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Cafe Worker
Saiapuru OÜ/Elsa Cafe
Otepää, Estonia
06.2019 - 08.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Administrator
William Willa
Otepää, Estonia
06.2018 - 08.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Cleaned rooms
- Helped with breakfast, lunch and dinner
- Still help them occasionally
Education
Bachelor Of Theatre Science - Literature And Culture Science
University of Tartu
Tartu, EstoniaMakeup Artist Level 5 - Theatre And Film Makeup
Makeup School
Tallinn, Estonia06.2023
Skills
- Client relationship building
- Social media content
- Clear communication
- Product knowledge
- Film and television makeup
- Theatrical makeup
- Sanitation practices
- Special effects
- Portfolio development
- Customer service
- Problem-solving
- Attention to detail
- Customer consulting
- Social skills
- Creativity and originality
- Workspace organization
- Decision-making
- Payment processing
- Quick learning
- Coping with urgent situations
- Team worker
- Cheerful and a good communicator
Timeline
Makeup Artist
Theatre Vanemuine
11.2023 - 03.2025
Customer Service Representative
Solarium
04.2023 - 08.2023
Shop Assistant
Tommy Hilfiger
06.2022 - 08.2022
Customer Service Representative
Cinema
09.2021 - 02.2022
Shop Assistant
Tommy Hilfiger
06.2021 - 08.2021
Barista
Coffee in
12.2020 - 05.2021
Cafe Worker
Saiapuru OÜ/Elsa Cafe
06.2019 - 08.2019
Administrator
William Willa
06.2018 - 08.2018
Bachelor Of Theatre Science - Literature And Culture Science
University of Tartu
Makeup Artist Level 5 - Theatre And Film Makeup
Makeup School