Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauri Püssa

Tartu

Summary

Accomplished leader with a proven track record at AS Erapuit, enhancing operational efficiency and spearheading strategic planning. Expert in financial administration and adept at fostering multicultural customer relationships. Demonstrated success in crisis management and improving organizational resilience, underpinned by strong leadership and adaptability.

Overview

12
12
years of professional experience

Work History

Board Member

AS Erapuit
Tartu
02.2017 - Current
  • Running daily operations - production and staff related questions, problem solving,
  • Sales and Purchases - negotiating with customers all over the world in multi cultural environment, purchasing raw material to ensure enough stock for production
  • Monthly analysis - financial, efficiency, production, market to assure we're staying on track and achieving our goals
  • Monthly reporting to owners help them make decisions
  • Planning ( financial, production, purchase)
  • Ensured organizational compliance with industry standards and regulations by overseeing comprehensive audit process.
  • Achieved organizational resilience by leading crisis management and contingency planning efforts.
  • Streamlined organizational efficiency with implementation of new strategic planning framework.

Project Manager

Swedbank
Tallinn
08.2016 - 04.2017
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Private Customer Consultant

Swedbank
Tallinn, Estonia
01.2015 - 07.2016
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
  • Analyzing loan projects and customer's financial behavior and numbers to offer them the best available option the their needs/dreams
  • Understanding of customer needs and offering Swedbank's products/services via consultation to achieve mutual benefit
  • Making pro-active calls to customers in my portfolio to establish connection
  • I organized a few in-house training programs to my team - mostly related with pension or investments. I helped my team to understand the pension system and aspects of that, mainly the third pillar which was a core product at the time.

Private Customer Consultant/Sales Team Leader

Nordea
Tallinn/Tartu
01.2014 - 10.2014
  • Analyzing customer financial needs ( mostly home loans or small loans, credit products).
  • I helped customers to organize their daily banking by offering Nordea's products and services. Solved their problems which were related with products and services
  • I was responsible for the cash in the service branch
  • I leaded the team at the service branch and was responsible for the sales results of the branch


Teller

Nordea
Tartu, Estonia
04.2012 - 10.2013
  • Consulted customers and helped them with daily banking services
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

MBA -

Estonian University of Life Scienses
Tartu

Bachelor of Science - Strategical Management

Estonian Entrepreneurship University of Applied Sc
Estonia
06.2015

Skills

  • Strategic Planning
  • Operational Efficiency
  • Financial Administration
  • Financial Auditing
  • Profit and Loss Management
  • Adaptable and Flexible
  • Leadership experience
  • Adaptable and Flexible
  • Leadership experience
  • Strategic Thinking

Languages

Estonian
Native language
English
Advanced
C1
Russian
Elementary
A2

Timeline

Board Member

AS Erapuit
02.2017 - Current

Project Manager

Swedbank
08.2016 - 04.2017

Private Customer Consultant

Swedbank
01.2015 - 07.2016

Private Customer Consultant/Sales Team Leader

Nordea
01.2014 - 10.2014

Teller

Nordea
04.2012 - 10.2013

MBA -

Estonian University of Life Scienses

Bachelor of Science - Strategical Management

Estonian Entrepreneurship University of Applied Sc
Lauri Püssa
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