Leena Kannula

• Delivered professional customer support to B2B and B2C clients in Estonian, Russian, and English.
• Conducted client monitoring and analysis in compliance with AML regulations.
• Processed payments and handled cash transactions while advising clients on banking services.
• Collaborated with internal departments to resolve customer cases efficiently.
• Documented support interactions accurately in the CRM system for future reference.

• Managed daily stable operations and coordinated staff activities.
• Ensured high standards of horse care and client service.
• Supported horse sales processes by presenting sport horses to clients.
• Trained sport horses and prepared them for training and sales.

• Managed front desk operations including check-in, check-out, and reservations.
• Collaborated with housekeeping to ensure timely room readiness for guests.
• Handled guest complaints with professionalism and care, resolving issues promptly.
• Processed payments and updated accounts to reflect balance changes.

• Trained and cared for sport horses.
• Worked in an international team environment.

• Responsible for daily care and training of sport horses.
• Worked in a fast-paced international environment.
• Assisted in training sessions, applying effective techniques for behavior management.
• Coordinated transportation for horses to events and veterinary appointments.

Hotel&Restaurant

• Assisted in managing daily front desk operations and guest check-ins.
• Coordinated housekeeping schedules and ensured timely room readiness.
• Assisted in the development and implementation of customer service standards.
• Collaborated with kitchen staff to ensure timely food service for guests.
• Handled cash transactions and processed payments with precision.

Stable

• Maintained cleanliness and organization of stables and barns.
• Fed and cared for horses, ensuring proper nutrition and hydration.
• Managed daily schedules for feeding, grooming, and exercise routines.