Lev Narozhny
Tallinn,784
Summary
Hello! Thank you very much for taking the time to view my CV. I'm looking for a job related to customer support, account manager, CRM specialist.
Many-years experience in different companies. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Personal financial assistant for businesses (B2B)
Wallester AS
Tallinn
01.2023 - 10.2023
- This was working with business clients whom I was obliged to help with their financial, IT and profile issues
- My responsibilities included monitoring customer purchases (fraud investment), constantly maintaining contact with them, helping with IT issues (for example, API integration), as well as basic profile issues
- Since this is a growing company, employees do not have clear responsibilities
- During my work, I also did AML, KYC and KB tasks.
Property reservation Customer support
Majorel Estonia
Tallinn
07.2020 - 01.2023
- It was a Booking.com project
- I was in charge of customer support (guests and partners) on bookings matters
- Frequent issues I dealt with were complex payment issues, customer complaints and some technical issues
- I sometimes I did additional work, for example, trained newcomers and made presentations about updates in the system for employees, Also helped guests plan their travel itineraries
- I also participated in a volunteer project in this company
- It was 'Diversity and Inclusion' project
- We analyzed and solved problems how we can help people who are in a vulnerable position.
Senior technical (IOS) customer support
Transcom Eesti OÜ
Tallinn
11.2018 - 07.2020
- Helped clients if their device broke and sorted out various technical problems of devices
- After several months of work, I was promoted to the senior specialist, performing almost the same duties, but still there were additional tasks, for example, communicating with developers to fix a particular problem/ bugs
- Was constantly in touch with the IT department to solve problems.
Hostel Administrator
The Monk's Bunk
Tallinn
06.2017 - 09.2018
- I was the administrator of the hostel, my responsibilities included helping clients with reservations, resolving all problems, ordering the necessary goods, and I was also responsible for checking the work of the cleaning staff.
Skills
- Microsoft World
- Adobe Illustrator
- Adobe Photoshop
Languages
- Russian Native
- English C1
- Estonian B1
- French A1
Timeline
Personal financial assistant for businesses (B2B)
Wallester AS
01.2023 - 10.2023
Property reservation Customer support
Majorel Estonia
07.2020 - 01.2023
Senior technical (IOS) customer support
Transcom Eesti OÜ
11.2018 - 07.2020
Hostel Administrator
The Monk's Bunk
06.2017 - 09.2018
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