Liia Chesnokova
Tallinn
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Strawberry Seller
EwBerry
02.2023 - 07.2023
- Utilized product knowledge to educate customers on features and benefits.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Upsold additional services and products to maximize sales opportunities.
- Operated cash register to process payments and provided receipts to establish proof of transaction
- Responded to customers' complaints regarding service and product quality to solve issues
Collection of Parts
factory Ensto
07.2022 - 01.2023
- Preparation and assembly of parts for underground cable
- Fulfilled monthly plan by 95%
- Achieved performance goals on consistent basis
Bartender
Hotel Primier Palace 5*
02.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waiter
Hotel California 5*
02.2020 - 01.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Logistics Management
Tallinn Industrial Education Center
Tallinn, Estonia04.2025
No Degree - Hotel And Restaurant Management
Kyiv National University of Trade And Economics
Kyiv, Ukraine04.2022
High School Diploma -
School 21
Kherson06.2019
Skills
- Online Platforms
- Professional Networking
- Client Correspondence
- Client Needs Assessment
- Complementary Products and Services
- Store Displays
- Effective Customer Communication
- Sales Techniques
- Providing Feedback
- Cash Register Management
Languages
Ukrainian, Russian
Native language
English
Intermediate
B1
Estonian
Beginner
A1
Timeline
Strawberry Seller
EwBerry
02.2023 - 07.2023
Collection of Parts
factory Ensto
07.2022 - 01.2023
Bartender
Hotel Primier Palace 5*
02.2021 - 02.2022
Waiter
Hotel California 5*
02.2020 - 01.2021
Bachelor of Science - Logistics Management
Tallinn Industrial Education Center
No Degree - Hotel And Restaurant Management
Kyiv National University of Trade And Economics
High School Diploma -
School 21
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