Liis Lätting

As a versatile Office Specialist, I ensure seamless operations and support across multiple facets of our organization. With expertise in document management, legal assistance, and travel coordination, I bring structure and efficiency to the workplace.
Key contributions include:

• Managed daily office operations and maintained a clean and efficient workspace.
• Ordered office supplies and managed inventory to ensure a well-stocked office.
• Managing web-based document systems, and assisting the legal team with PoAs and registrations.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Acting as the go-to contact for employee questions, and daily office operations.
• Serving as a Work Environment Specialist, ensuring a safe, efficient, and comfortable workspace for all.
• Coordinating employee travel logistics, from flights to accommodations.
• Handling inquiries from legal entities, such as notaries, bailiffs, and courts.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Organizing impactful events, from company-wide celebrations (300+ attendees), to intimate team offsites.
• Scheduled meetings and conference calls for staff members as requested.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
  

With a proactive approach and strong organizational skills, I aim to create a thriving, collaborative, and professional environment for all team members.

Key Responsibilities:

• Bar Operations Management: Oversaw all aspects of bar operations for a successful D'n'B party series hosting 900–1,000 guests per event.
• Staff Recruitment and Training: Recruited, onboarded, and trained bar staff to ensure smooth operations and excellent service.
• Scheduling and Payroll: Managed staff working hours and payroll with attention to efficiency and accuracy.
• Partner Collaboration: Maintained professional communication with partners to ensure seamless event execution.
• Bar Setup and Design: Planned and executed the bar layout, including building and equipping the bar for each event.
• Inventory and Procurement: Ordered goods and managed inventory to meet event demands.
• Sales Strategy Development: Designed and implemented sales strategies to maximize revenue during events.
• Problem-Solving: Provided quick and effective solutions to challenges during live events, ensuring guest satisfaction.
• Post-Event Reporting: Prepared detailed reports to analyze performance and identify areas for improvement.

As an Office Manager at Civitta for nearly four years, I successfully managed the daily operations of our Tartu office. For over a year I managed our Tallinn and Tartu offices simultaneously.

My role encompassed a wide range of responsibilities, from general administrative tasks to coordinating with our international offices. Additionally, I played an important role in preparing and assisting with public procurement offers. My diverse skill set and proactive approach consistently enhanced our office's efficiency.

Key Responsibilities:

• Office Administration: Managed daily operations of the Tartu office, including administrative tasks, order processing, procurement of office supplies, and handling ad-hoc assignments to ensure smooth operations.
• Tender Preparation: Prepared tenders and documentation for public procurement from the bidder's perspective, ensuring compliance with regulations and deadlines.
• Marketing Support: Assisted the marketing manager with various activities, including:Crafting and distributing newsletters.
  Contributing to marketing plan development.
  Managing social media channels.
  Organizing workshops and webinars.
  Collecting and analyzing marketing statistics.
• Document Management: Oversaw document management processes, including archiving, and creating templates for contracts, tenders, and other key documents.
• Project-Based Assistance: Supported project teams by:Creating customized document templates.
  Researching and booking travel arrangements (airline tickets, hotels, etc.).
  Assisting in seminar organization and logistics.
• Event Organization: Planned and executed various events to enhance team engagement and social inclusion, including:Summer days, winter days, Christmas parties, birthdays, and other team-building activities. Assisting in the organization of the company-wide Offsite event, involving 27 offices and approximately 500 participants.
  

As the head of human resources, my job was to ensure the readiness of the nightclub staff and bar, both at parties and before parties. In addition, I was present at the parties as "Supervisor of the night" to solve urgent problems and make sure everything goes smoothly.

Key Responsibilities:

• Payroll and Scheduling: Calculated working hours, managed payroll, and created efficient work schedules to meet operational needs.
• Recruitment and Hiring: Identified hiring needs, designed job descriptions, sourced and selected candidates, scheduled and conducted interviews, and ensured a seamless recruitment process.
• HR Compliance: Stayed up to date with employment laws and legislation to ensure compliance in all HR practices.
• Employee Onboarding and Training: Composed employment contracts and legal documents, facilitated onboarding processes, and organized training programs to enhance employee skills and knowledge.
• Quality Assurance: Monitored the quality of delivered services and implemented improvements to ensure high standards were consistently met.
• Event Management: Organized events, coordinated with performers, and resolved on-the-spot issues during events to ensure smooth execution.
• Inventory and Procurement: Managed monthly inventory, ordered supplies, and maintained communication with suppliers to ensure operational efficiency.
• Sales and Marketing Strategies: Developed and implemented sales strategies to drive revenue growth.
• Social Media Management: Oversaw the nightclub’s social media channels and marketing efforts, creating engaging content to attract and retain customers.