Lonny Lorena Sild
Toowoomba
Summary
I have long work experience and have done various jobs. Achieved positive feedback through effective communication and empathy. I can work long hours and adapt quickly. I always contribute to the smooth running of the work, follow the rules and support my colleagues.
Overview
3
3
years of professional experience
Work History
Business Class Customer Service Representative
Tallinn Airport
03.2024 - 10.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Customer check-in based on different airline rules.
- Preparing food, taking it out to customers in the waiting room.
- Cleaning tables, washing dishes.
- Checking various work related registers and sending emails to customers and airlines.
Maid and Server at the Vinotheque
Aama OÜ
09.2023 - 01.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Washed and put away kitchen dishes, utensils and glassware.
- Introducing wines to clients and the desire to find the best wine for them based on their wishes.
- Preparation of snacks and meals for larger events.
- Constant communication with customers through emails and phone calls, organizing events.
Farm Hand
Altora Ag
03.2023 - 04.2023
- Participated in seasonal harvest activities.
- Weeding.
- Extinguishing a fire at burning trees and kept an eye on the fields.
- Cleaning up grain bunkers/site.
- Working in a piggery where I repaired roofs.
- Cleaning farm houses.
Farm Hand
Watershed Avocados Pty Ltd
01.2023 - 03.2023
- Contributed to a safe work environment by following established safety protocols and guidelines during daily tasks.
- Picking avocados. For that I was operating the machine named boom lift.
- Driving around with the RTV and fertilized the avocado trees.
Harvest Worker
Graincorp
10.2022 - 12.2022
- Doing the preharvest cleaning.
- Tipped and guided trucks to the hopper.
- Working on a stacker machine.
- I drove a tractor for cleaning grain bunkers.
- Grain quality testing.
- Good manners with co-workers and strict adherence to rules so that work runs smoothly and the work environment is safe.
Bench Worker
JSC Viljandi Window and Door
10.2021 - 05.2022
- Kept equipment clean.
- Sanded and puttied window sills and doors.
- Worked on the line where I cleaned the dust and repaired the doors with a defect.
- Quality control.
Shop Assistant
New Yorker Estonia OÜ
06.2021 - 08.2021
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service and resolving issues.
- Collected payment by cash, debit or credit card and used payment system to process transaction.
- Made the sales.
- Laid out the goods, checked the prices and organized the showroom.
Education
High School Diploma -
Tallinn Lilleküla High School (class of Economics)
Tallinn, Estonia06-2021
Skills
- Problem-solving abilities
- Team Development
- Active Listening
- Critical Thinking
- I have traveled and worked abroad, it has taught me to understand different cultures and people
Languages
Estonian
Native language
English
Advanced
C1
Timeline
Business Class Customer Service Representative
Tallinn Airport
03.2024 - 10.2024
Maid and Server at the Vinotheque
Aama OÜ
09.2023 - 01.2024
Farm Hand
Altora Ag
03.2023 - 04.2023
Farm Hand
Watershed Avocados Pty Ltd
01.2023 - 03.2023
Harvest Worker
Graincorp
10.2022 - 12.2022
Bench Worker
JSC Viljandi Window and Door
10.2021 - 05.2022
Shop Assistant
New Yorker Estonia OÜ
06.2021 - 08.2021
High School Diploma -
Tallinn Lilleküla High School (class of Economics)
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