Loore-Liis Kauber
Tallinn
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Tour Guide
Prangli Travel
Prangli Island
06.2024 - Current
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Developed guest relationships to achieve high level of satisfaction.
- Developed and updated tour scripts (in collaboration with locals) to include historical facts, anecdotes, and relevant information.
Customer Service Worker
Alexela Concert Hall
Tallinn
10.2021 - 06.2024
- Collaborated with colleagues in order to provide efficient resolution of customer problems.
- Handled cash transactions accurately and efficiently.
- Tracked inventory levels for all products.
- Provided exceptional customer service to ensure positive customer experiences.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanour.
- Mentored junior team members and managed employee relationships.
Junior Researcher
Antropoloogia Keskus
Tallinn
10.2023 - 01.2024
- Developed interview protocols, questionnaires, and scripts for research projects.
- Traveled to field sites to collect and record data useful for study purposes.
- Conducted interviews with informants to obtain information for the project.
- Participated in weekly meetings with supervisors to discuss progress on projects.
- Conducted preliminary analysis of data collected in the field.
- Prepared detailed reports summarizing field results.
- Presented project outcomes to clients and worked with them to reach desired outcomes and objectives for next steps.
- Maintained positive working relationships with fellow staff and management.
Education
Bachelor of Arts - Anthropology
Tallinn University
Tallinn06-2024
Skills
- Cultural Sensitivity
- Research
- Conflict Mediation
- Social Perceptiveness
- Social Skills
- Excellent Communication
Languages
Estonian
First Language
English
Advanced (C1)
C1
Swedish
Intermediate (B1)
B1
Activities and Hobbies
- In my free time, I like to take on more creative hobbies such as handiwork and creating art.
Timeline
Tour Guide
Prangli Travel
06.2024 - Current
Junior Researcher
Antropoloogia Keskus
10.2023 - 01.2024
Customer Service Worker
Alexela Concert Hall
10.2021 - 06.2024
Bachelor of Arts - Anthropology
Tallinn University
Similar Profiles
MA. KIANNA ESCRIBAMA. KIANNA ESCRIBA
WORK IMMERSION/ ON THE JOB TRAINING at TRAVEL AVENUE BYAHERO TRAVEL & TOURSWORK IMMERSION/ ON THE JOB TRAINING at TRAVEL AVENUE BYAHERO TRAVEL & TOURS
Faizan AfzalFaizan Afzal
Administrator at Nawab Travel Travel LimitedAdministrator at Nawab Travel Travel Limited
AAKASH SINGHAAKASH SINGH
Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)