Lotta Laura Orav
Kärdla,Hiiumaa
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
OÜ Briisbar
05.2023 - 09.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Babysitter
PRIVATE
01.2022 - 09.2023
- Played games, worked on puzzles, and read books to a young child.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
Restaurant Server
Linnumäe Resto
04.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Marketing Media Manager
Zerohero
Tallinn
10.2019 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Restaurant Waiter
MiPa Services
05.2019 - 08.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Hiiumaa Secondary School
Kärdla, Estonia06.2024
Basic Education
Kärdla Põhikool
Kärdla, Hiiumaa 09.2012 - 06.2021
Skills
- Task Delegation
- Food and Beverage Pairings
- Service Prioritization
- High-Volume Dining
- Wine Pairings
- Guest Relations Management
- Food Station Setup
- Order Accuracy
- Customer Service
- Table Bussing
- Food Inspection
- Accurate Money Handling
- Food Safety Understanding
- Wine Service
- Digital Asset Management
- Online Marketing and Advertising
- Social Ad Campaigns
- Progress Monitoring
- Strategic Planning
- Goal Planning
- Attention to Detail
- Reading Comprehension
- Medical Histories and Vital Statistics
- Report Writing
- Speech Recognition Software
- Transcription Preparation
- Transcribing Documents
Hobbies
Horse riding, volunteer in reserve army, learning languages, volunteering in the Estonian Red Cross, video games, traveling.
Languages
Estonian
Native language
English
Proficient
C2
Finnish
Elementary
A2
Russian
Intermediate
B1
German
Intermediate
B1
Dutch
Beginner
A1
Timeline
Waitress Supervisor
OÜ Briisbar
05.2023 - 09.2023
Babysitter
PRIVATE
01.2022 - 09.2023
Restaurant Server
Linnumäe Resto
04.2021 - 08.2021
Marketing Media Manager
Zerohero
10.2019 - 03.2020
Restaurant Waiter
MiPa Services
05.2019 - 08.2019
Basic Education
Kärdla Põhikool
09.2012 - 06.2021
High School Diploma -
Hiiumaa Secondary School
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