Madis Sinijärv
Tallinn
Summary
Effective communicator with a strong focus on empathy and relationship-building. Committed to aligning organizational goals with well-defined roles and efficient processes. Thrives in challenging environments and seeks opportunities for continuous self-improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Guest Lecturer
EESTI ETTEVÕTLUSKÕRGKOOL MAINOR
04.2019 - Current
- I am a guest lecturer and give lectures on change management as part of the employee development course to 2nd year HR and quality management students.
Ford and B2B segment business manager
INCHCAPE MOTORS ESTONIA OÜ
03.2025 - 01.2026
- Inchcape Motors Estonia OÜ is a new and used car sales and after-sales service company that sells, maintains and repairs Ford, Mazda, Land Rover, BMW, Mini and BYD vehicles. The company is part of the global Inchcape group, which is listed on the London Stock Exchange
- My role was to manage the entire Ford business in Estonia, both as an importer and a dealer. My role was to develop and manage a network of Ford dealers and after-sales service partners across Estonia, with the aim of growing Ford's market share and improving the customer experience
- As another area, I was also responsible for sales in Inchcape's corporate customer area, which included the sale of all car brands in the Inchcape portfolio to corporate customers
Sales Manager
INCHCAPE MOTORS ESTONIA OÜ
07.2024 - 02.2025
- I joined Inchcape Motors Estonia OÜ in 07.2024 and started working as the head of the B2B sales unit
- The function of the B2B sales unit is to sell all new vehicles of the brands offered by Inchcape to business customers. From the spring of 2024, Inchcape received the rights to import and resell Ford and the main focus of B2B sales was directed towards the sale of Ford vehicles
- From October 2024, I took on greater responsibility and, in addition to the role of B2B sales manager, I managed the retail sales of all brands at the company's Läike tee dealership, meaning I also managed the sales of Mazda, Ford and Land Rover to private customers
Chief Technical Officer
COFFEE ADDRESS OÜ
03.2021 - 04.2024
- Coffee Address OÜ is a subsidiary of Coffee Address Holding operating in the Baltics in Estonia and the company offers complete coffee service solutions to business clients
- I worked as CTO at the company and managed the company's service unit, which included senior technicians, technicians, vending machine operators, and warehouse workers
- The main focus points were increasing internal efficiency and streamlining processes, while also focusing on improving service quality
- I was also a member of the company's Baltic leadership group and contributed to the improvement of the company through my active participation in regular leadership group brainstorming sessions
Operations Manager
ELSTERA AS
11.2019 - 02.2021
- Elstera AS is a family-owned company operating in international road transport since 1991
- I worked for the company as an operations and development manager. My task is to comprehensively manage the company's activities and make them more efficient.
District Operations Manager
IDEAL OÜ
10.2016 - 09.2019
- Ideal OÜ is the Estonian unit of Ideal Baltic, which operates in the Baltics, and the company offers short-term vehicle rental under the Avis and Budget brands and full-service leasing for business customers under the Avis brand
- My role was to lead the company's short-term rental and full-service leasing customer service team and ensure the effective management of the company's entire fleet
- I was responsible for negotiating the company's purchase terms, effective use of assets, budgeting for the unit, and performance management
- In 2018, Ideal OÜ opened a new car service center called Ideal Auto. I was also responsible for putting the entire service center into operation. This included planning the final construction details of the building, creating work processes, recruiting and selecting personnel, and procuring and implementing the necessary tools/IT software
Sales Department Manager
IDEAL OÜ
11.2014 - 09.2016
- My task was to manage the sales department and the main challenge was to grow the full-service leasing fleet and to renew and reform the department's processes
- I updated the fleet management software used in the company and reformed the sales department processes, resulting in a significant increase in employee efficiency and focus of activities
- During my time as Sales Manager, the company's full-service leasing fleet grew from 450 units to 850
Customer Relations Manager
IDEAL OÜ
09.2014 - 10.2014
- I started working in the sales department of the company and my task was to sell full-service leasing to new and existing customers
HR Manager
ASSISTOR AS
02.2013 - 06.2014
- Assistor AS was a logistics center for new passenger cars operating in the Paldiski South Harbour. The company's business was the storage of new passenger cars sold in the Baltics, the installation of additional equipment and pre-sale preparation
- My role was to act as a strategic partner to the employer to ensure the optimal number of highly motivated employees
- In addition, I continued to be involved in quality control of the work performed and in the training and development of employees
Production Manager
ASSISTOR AS
12.2009 - 02.2013
- My task was comprehensive management of people in the departments, work planning, quality control of the work performed, and improvement of the department's work processes
- I was actively involved in the implementation of an integrated management system in the company (ISO 9001:2008; ISO 14001:2004 and the then designation OHSAS 18001) and later also in the successful recertification of the company representative
Team leader, mechanics
ASSISTOR AS
04.2007 - 12.2009
- My duties included training locksmiths, planning work, quality control of installations, and installing additional equipment
Mechanic
ASSISTOR AS
09.2006 - 03.2007
- My duties included installing additional equipment on new vehicles (parking sensors, alarms, towbars, AC systems, etc.)
Education
Bachelor of Science - Business management, HR management
Eesti Ettevõtluskõrgkool Mainor
01.2015
Skills
- Change management
- Process efficiency
- Team leadership
- Service quality improvement
- Strategic planning
- Critical thinking
- Communication
- B2B sales
Certification
• First-level managers training, EDU Konsultatsioonid, 11/08/2009, 01/31/2009
• LRQA integrated management systems internal auditor training, Lloyd’s, 01/13/2011, 01/14/2011
• Occupational Health and Safety specialist training, Qvalitas, 04/22/2014, 04/24/2014
•Future managers training program, EBS Juhtimiskoolituse keskus, 10/28/2016, 01/09/2017
• Lecturer base-training, Eesti Ettevõtluskõrgkool Mainor, 02/28/2019, 05/22/2019
• LRQA integrated management systems internal auditor training, Lloyd’s, 01/13/2011, 01/14/2011
• Occupational Health and Safety specialist training, Qvalitas, 04/22/2014, 04/24/2014
•Future managers training program, EBS Juhtimiskoolituse keskus, 10/28/2016, 01/09/2017
• Lecturer base-training, Eesti Ettevõtluskõrgkool Mainor, 02/28/2019, 05/22/2019
Hobbies and Interests
- Photography- i am a hobby-photographer, focused interst in nature photography
- Fishing- i am a passionate angler
Languages
- Estonina, native language
- English, proficient verbal and in writing
- Russian, good verbal and poor in writing
Timeline
Ford and B2B segment business manager
INCHCAPE MOTORS ESTONIA OÜ
03.2025 - 01.2026
Sales Manager
INCHCAPE MOTORS ESTONIA OÜ
07.2024 - 02.2025
Chief Technical Officer
COFFEE ADDRESS OÜ
03.2021 - 04.2024
Operations Manager
ELSTERA AS
11.2019 - 02.2021
Guest Lecturer
EESTI ETTEVÕTLUSKÕRGKOOL MAINOR
04.2019 - Current
District Operations Manager
IDEAL OÜ
10.2016 - 09.2019
Sales Department Manager
IDEAL OÜ
11.2014 - 09.2016
Customer Relations Manager
IDEAL OÜ
09.2014 - 10.2014
HR Manager
ASSISTOR AS
02.2013 - 06.2014
Production Manager
ASSISTOR AS
12.2009 - 02.2013
Team leader, mechanics
ASSISTOR AS
04.2007 - 12.2009
Mechanic
ASSISTOR AS
09.2006 - 03.2007
Bachelor of Science - Business management, HR management
Eesti Ettevõtluskõrgkool Mainor