Magnus Eriksson
Service Manager
Tallinn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Before changing careers, working as a Head chef for almost a decade; where planning, multitasking and solving problems were part of the daily routines.
Previous job positions include store manager with 16 employees, Dive Master and selling green energy in Brisbane.
Travelling is a passion, with a total of 13 years abroad.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Incident Manager & Problem Manager
TietoEVRY
Tallinn
09.2021 - Current
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Service Desk Specialist
TietoEVRY
Tallinn
05.2020 - 09.2021
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Education
Mostly MVG (Highest Possible) - Miscellaneous; Languages, Psychology, Multimedia.
Åsö Vuxengymnasium
Stockholm 03.2003 - 08.2006
Skills
Coordinating
Timeline
Incident Manager & Problem Manager
TietoEVRY
09.2021 - Current
Service Desk Specialist
TietoEVRY
05.2020 - 09.2021
Mostly MVG (Highest Possible) - Miscellaneous; Languages, Psychology, Multimedia.
Åsö Vuxengymnasium
03.2003 - 08.2006
Similar Profiles
Dušan CvetkovićDušan Cvetković
Line Manager at TietoevryLine Manager at Tietoevry
Tamil Selvi PandiyanTamil Selvi Pandiyan
Software Developer at TietoEvrySoftware Developer at TietoEvry
Abhishek SharmaAbhishek Sharma
Architect Specialist (DevOps and Kubernetes) at TietoEvryArchitect Specialist (DevOps and Kubernetes) at TietoEvry