Tech-savvy customer support professional with experience in both customer service and software testing. Skilled in resolving complex issues, guiding users through features, and ensuring accurate documentation across ticketing systems. My background combines strong problem-solving and analytical skills with empathetic communication and a customer-first mindset. Experienced in collaborating with cross-functional teams, I thrive in fast-paced B2B and SaaS environments, adapting quickly to new tools and continuously contributing to process improvements.