Mai Ree
Pärnu
Summary
Dynamic individual with experience in Key Account management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Expert in streamlining processes and enhancing customer satisfaction through effective communication and problem solving. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Internal Auditor
Wendre AS
01.2024 - Current
- Led internal audits to assess compliance with ISO 9001:2015 and ISO 14001:2015, internal and external processes
- Identified and reported audit issues.
- Produced audit reports.
- Investigated discrepancies discovered during auditing process.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Identified process inefficiencies, recommending enhancements that improved operational effectiveness and risk management.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Implemented corrective actions based on audit recommendations, driving accountability across departments and enhancing overall governance.
Sales Support Team Lead, IKEA Key Account Manager
Wendre AS
11.2019 - Current
- Cultivated strong client relationships through effective communication and problem-solving strategies.
- Analyzed client needs and provided tailored solutions to drive account growth.
- Streamlined project management processes, ensuring timely completion of key initiatives.
- Analyzed performance metrics to identify areas for improvement and implement effective solutions.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
- Collaborated with cross-functional teams to ensure timely delivery of products and services.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Facilitated regular team meetings to encourage open communication and drive accountability.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Led support team to enhance customer satisfaction through effective issue resolution and communication.
- Assisted in training new hires on best practices and company policies to improve onboarding efficiency.
- Trained junior team members on best practices in client management and relationship building.
- Prepared detailed reports on account performance, providing insights for future strategy adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and implemented comprehensive client onboarding process, significantly reducing time to full service activation.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Manager
Wendre AS
01.2012 - 10.2019
- Managed account portfolios, ensuring effective communication of service offerings.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends to identify opportunities for account growth and retention.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Assistant
Wendre AS
04.2005 - 12.2011
- Assisted customers in product selection and provided knowledgeable support on product features
- Coordinated inventory management, ensuring optimal stock levels for customer demand
- Collaborated with cross-functional teams to streamline sales processes and enhance operational efficiency
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Assistant
Haabersti Maja Real Estate Agency
06.2003 - 03.2005
- Coordinated property listings and maintained accurate records in database systems.
- Assisted agents with client inquiries, ensuring timely and professional communication.
- Managed scheduling for property viewings, optimizing time for agents and clients.
- Developed marketing materials to promote listings across various platforms.
- Collaborated with team members to streamline administrative processes, enhancing workflow effectiveness.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Diploma Cum Laude - Administrative Assistant And Secretarial Science
Tallinn Light Industry Technical School
Tallinn, EstoniaHigh School Diploma -
Pärnu Koidula Gümnaasium
Pärnu, EstoniaSkills
- Team management
- Coaching and mentoring
- Customer service
- Network troubleshooting
- Client communication
- Data entry
- Recordkeeping skills
- Technical troubleshooting
- Activity planning
- Data collection
- Documentation and reporting
- Issue resolution
- Data analysis
- Cost-benefit analysis
- Data compiling
- Issue escalation
- Trend analysis
- Operating systems
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Friendly and patient
- Analytical thinking
- Risk assessment
- Professionalism
- Customer communication and empathy
- Adaptability
Languages
English
Professional Working
German
Elementary
Estonian
Native or Bilingual
Timeline
Internal Auditor
Wendre AS
01.2024 - Current
Sales Support Team Lead, IKEA Key Account Manager
Wendre AS
11.2019 - Current
Account Manager
Wendre AS
01.2012 - 10.2019
Sales Assistant
Wendre AS
04.2005 - 12.2011
Assistant
Haabersti Maja Real Estate Agency
06.2003 - 03.2005
Diploma Cum Laude - Administrative Assistant And Secretarial Science
Tallinn Light Industry Technical School
High School Diploma -
Pärnu Koidula Gümnaasium