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Maksim Tsvetikov
Tallinn
Summary
Cloud & Infrastructure Engineer with 5+ years of experience in Microsoft 365, enterprise IT environments, and cloud-based solutions. My expertise includes Microsoft 365, Identity & Access Management, Security & Compliance, Cloud migrations and tenant optimization, Networking and infrastructure troubleshooting
I also run an MSP-focused business, delivering cloud solutions, migrations, and IT consulting for small and medium-sized companies. Enjoy solving complex infrastructure issues and building scalable, secure IT environments aligned with business needs. Open to remote or international opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Microsoft Systems Engineer
Introduct Estonia OÜ
01.2024 - Current
- Designed and implemented Microsoft 365 security architecture (Conditional Access, identity protection) for 100+ users
- Re-structured SharePoint access model, improving governance and reducing security risks Implemented M365 backup and retention strategy
- Contribute to achieving ISO 9001 & ISO 27001 compliance as Security Officer
- Improve front-line support processes and issue resolution workflows
- Coordinate with vendors and partners on infrastructure and services
- Mentored junior engineers on best practices for system design and troubleshooting.
Founder /Cloud Consultant
Ghost IT OÜ
09.2021 - Current
- Deliver Microsoft 365 migrations and cloud implementations for multiple clients
- Design and implemented client IT infrastructures (cloud + network)
- Provide IT consulting and architecture recommendations
- Manage Microsoft licensing, tenant administration, and ongoing support
- Build and operated MSP service delivery model from scratch
- Handle client acquisition, onboarding, and long-term service management
Global Infrastructure Support Engineer
KÜHNE + NAGEL IT Service Centre AS
05.2022 - 12.2023
- Managed enterprise infrastructure incidents in global environment
- Performed root cause analysis and problem management
- Contributed to incident management process improvements (ITIL-based)
- Worked with complex infrastructure across multiple regions and systems
- Provided technical support for infrastructure systems, ensuring seamless operations across diverse environments.
- Diagnosed and resolved hardware and software issues, enhancing system reliability and user satisfaction.
IT Support Administrator
Primend OÜ
09.2021 - 03.2022
- Delivered on-site and remote enterprise IT support
- Participated in client network planning and implementation
- Assisted in team coordination and task prioritization
IT Systems Specialist
Atea AS
07.2020 - 09.2021
- Microsoft 365 administration and migrations
- Active Directory administration
- Client onboarding and IT infrastructure support
- Network and endpoint management
IT Systems Junior Specialist
Atea AS
07.2019 - 07.2020
- All above +
- Meeting rooms setup
- Client onboarding assist
- Office365 migration assist
- Client network management
IT–Specialist Trainee
Atea AS
06.2019 - 07.2019
- All above +
- On-site client support
- Office365 client support
- AD basic administration
System Administrator Trainee
Arvutiämblik OÜ
09.2018 - 03.2019
- Office 365 Services Management
- On-Site & Remote hardware and software support
Education
IT-Systems Spetsialist
Tallinna Politehnikum
Tallinn, Estonia06.2019
GED -
Tallinna Lasnamäe Gümnaasium
Tallinn, Estonia06.2016
Skills
- Experience with ISO 9001 and 27001 compliance
- ITIL 4 certification
- Information technology architecture
- Microsoft licensing & Microsoft 365 (Exchange Online, SharePoint, Teams)
- IT service management
- Experience with identity management solutions
- Security & Compliance (Zero Trust principles, policies)
- Cloud migrations and tenant optimization
- Network and infrastructure diagnostics
Interests
Financial Education, Motorcycling, Motor Sports, Reading
Certification
- Microsoft Estonia: Successful adoption of Office 365 (2018), Microsoft 365 Security TechSeries (2018), Hybrid Cloud Management & Security: Automation and Security, MS-900 Training (05.2021), AZ-104 Training (01-02.2022)
- Google: Google Education Deployment (12.2019)
- HP: Aruba Virtual Technician Training (03.2021)
- Department of public roads: Traffic regulator 3. kat (06.2021)
- ITIL Foundation Certificate in IT Service Management - Certificate number GR671470438MT
Languages
Estonian - Fluent
Russian - Native
English - Fluent
Accomplishments
Accomplished ISO 27001 and ISO 9001 certifications and screening audits for several years for technology company
Designed and built high-density datacenter in sea container
Integrated identity security policies for 150+ users
Managed IT for 4 offices across Europe
Leading effective team of engineers within a company
Leading company's clients IT infrastructure stack
Portfolio
FEATURED
Hi-density datacenter in sea container
ITIL4 Founation Certificate
Timeline
Microsoft Systems Engineer
Introduct Estonia OÜ
01.2024 - Current
Global Infrastructure Support Engineer
KÜHNE + NAGEL IT Service Centre AS
05.2022 - 12.2023
Founder /Cloud Consultant
Ghost IT OÜ
09.2021 - Current
IT Support Administrator
Primend OÜ
09.2021 - 03.2022
IT Systems Specialist
Atea AS
07.2020 - 09.2021
IT Systems Junior Specialist
Atea AS
07.2019 - 07.2020
IT–Specialist Trainee
Atea AS
06.2019 - 07.2019
System Administrator Trainee
Arvutiämblik OÜ
09.2018 - 03.2019
IT-Systems Spetsialist
Tallinna Politehnikum
GED -
Tallinna Lasnamäe Gümnaasium