Nikita Malev

Automated Patch Tuesday process, reducing IT department overtime by 50%.

Developed automation scripts for warehouse operations and server maintenance, saving 10–15 hours monthly.

• Designed and maintained Microsoft Fabric Medallion architecture, building dataflows and pipelines.
• Managed Office 365 Admin Center, including update rings, policies, and security configurations.
• Created phishing simulations and led cybersecurity discussions to enhance awareness of GDPR.
• Trained and mentored new IT colleagues on Dynamics 365 F&O administration and Office 365 management.
• Maintained detailed IT documentation encompassing network maps and credentials management.
• Provided user support for Dynamics 365 F&O, ensuring smooth operational continuity.

Administered Office 365 Admin Center, updating rings, policies, and Exchange rules.

Managed Dynamics 365 F&O administration and provided user support.

• Maintained comprehensive IT documentation, including network maps and credentials management.
• Oversaw Nicelabel administration, creating new labels and triggers for warehouse operations.

Resolved over 60% of IT support tickets, enhancing operational efficiency across three offices and two warehouses.

Analysed and documented IT issues to enable swift resolutions.

• Developed innovative solutions for technical challenges affecting production processes.
• Trained new employees on tools, including SAP, MES, and NiceLabel.

• Reduced website downtime by 95% through automated cache cleanup, cutting hours to minutes.
• Enhanced reliability by overseeing maintenance of seven WordPress websites.
• Strengthened IT operations through effective hardware administration.

• Executed network administration tasks to uphold system integrity.
• Oversaw hardware administration for reliable equipment operation.
• Maintained printers to support seamless document production.
• Created websites to improve online presence and accessibility.