Margarita Terjesen
Tallinn
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated by developing self-sufficiency in self and others. Has a strong desire to analyze the needs of others and develop working processes to help others.
Overview
13
13
years of professional experience
Work History
GLOBAL MOBILITY AGENT/ PRODUCT OWNER
Yolo Group
09.2019 - Current
- Product Owner for the in-house travel product: delivered 2 corporate travel tools from idea to a working products, ensuring product meets business, stakeholders' and users needs and expectations
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations
- Ownership of the group relocation programme: developed and managed relocation programme for the whole group in various locations, delivering high-quality service and support to group employees worldwide
- Created customized relocation plans tailored to each employee's specific needs and circumstances
- Advised clients on visa requirements and immigration procedures when moving internationally, ensuring a smooth and compliant process.
- Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
- Ownership of customer travel & hospitality: arranged for the business' most valuable clients, mainly to the prestigious sporting events and exclusive destinations; developed personalized agendas to exceed the demanding customers' expectations
VIP ACCOUNT MANAGER
Yolo Group
01.2017 - 01.2019
- Managed a portfolio of VIP customers through monitoring related KPI's, developed personalized offers to increase their activity and retention
- Managed a portfolio of high-value accounts, ensuring exceptional service levels and customer satisfaction
- Enhanced client satisfaction by providing personalized account management and addressing unique concerns
- Coordinated with internal departments to streamline processes and deliver tailored services for VIP clients
- Organized exclusive events for VIP clients, fostering stronger connections between the company and its most valued customers
- Maintained comprehensive records of client interactions, ensuring accurate tracking of communications and actions taken on their behalf
KEY ACCOUNT MANAGER
Excedea
01.2016 - 01.2017
- Expanded key account base by identifying and cultivating new business opportunities
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services
- Developed and delivered presentations to key customers to position products and services
- Prepared for the sales meetings and participating in the full sales cycle
- Developed unique sales offers to meet customer's needs
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts
- Supported sales and reporting for small and medium-sized accounts
OPERATIONS ANALYST
Coca-Cola HBC Eurasia
01.2012 - 01.2014
- Internal QA audits and reporting
- Assisted Plant manager on a daily basis
- Daily, weekly, monthly performance analysis and reporting
- Part-time: Winter Olympics hospitality coordinator.
SALES DEPARTMENT ASSISTANT
Gallery-Service
08.2012 - 11.2012
- Managed existing clients portfolio
- Controlled outdoor media placement
- Prepared comprehensive reports on sales performance metrics for review by managers
Education
Certified Scrum master -
Certified Amadeus GDS user -
MSc in E-Governance services -
Tallinn University of Technology
Bachelor in Business Administration -
University of Southern Queensland
Specialist in International Economics -
Far Eastern Federal University
Skills
- Problem-solving skills
- Organizational Skills
- Clear Communication
- Documenting information
- Ensuring customer satisfaction
- Critical Thinking
- Flexible Schedule
- Cross-cultural communication
Timeline
GLOBAL MOBILITY AGENT/ PRODUCT OWNER
Yolo Group
09.2019 - Current
VIP ACCOUNT MANAGER
Yolo Group
01.2017 - 01.2019
KEY ACCOUNT MANAGER
Excedea
01.2016 - 01.2017
SALES DEPARTMENT ASSISTANT
Gallery-Service
08.2012 - 11.2012
OPERATIONS ANALYST
Coca-Cola HBC Eurasia
01.2012 - 01.2014
Certified Scrum master -
Certified Amadeus GDS user -
MSc in E-Governance services -
Tallinn University of Technology
Bachelor in Business Administration -
University of Southern Queensland
Specialist in International Economics -
Far Eastern Federal University
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