Mari-Liisa Belohvostova
Tallinn,784
Summary
Detail-oriented team player with strong analytical skills. I am a dependable person who is willing to take new opportunities.
Overview
5
5
years of professional experience
Work History
Quality Analyst
TRANSCOM EESTI OÜ
Tallinn
03.2022 - 06.2024
I worked as a OS Customer Support department Quality Analyst & Trainer for an Estonian mobility company. I was working with all Baltic countries. My main responsibilities were ->
- To onboard new employees in all Baltic countries
- To develop training materials
- To reach all quality related KPI's
- To evaluate the quality of employees
- To prepare quality related business reviews
Customer Support Representative
TRANSCOM EESTI OÜ
Tallinn
08.2021 - 03.2022
I worked as an OS Customer Support Representative for a well-known Estonian company. During my journey, I was up-skilled to the Senior Customer Support Representative. Besides resolving issues with clients, my main responsibility was to provide new employees with relevant trainings and education.
Restaurant Waiter
BALTCHEFS OÜ
Tallinn
07.2019 - 08.2019
Main requirement for this job was an excellence in communication. I addressed guest concerns promptly and professionally.
Education
Bachelor of Arts - Linguistics (Multicultural Communication)
Pyatigorsk State University
Pyatigorsk, Russia2021
Bachelor of Arts - Teacher Education, Subject-Specific
Pyatigorsk State University
Pyatigorsk, Russia2021
High School Diploma -
Eurogümnaasium
Tallinn, Estonia2017
Middle Level Education -
Gustav Adolfi Gümnaasium
Tallinn, Estonia2015
Skills
- Quality Improvement
- Training material development
- Procedural updates
- Quality processes
- Customer Focus
- Microsoft Office: Excel, Powerpoint, Word
- Results and Deadline-Driven
- Strong Problem Solver
- Training and Onboarding
- Analytical Thinking
- Problem-solving aptitude
Languages
Estonian
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
German
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Timeline
Quality Analyst
TRANSCOM EESTI OÜ
03.2022 - 06.2024
Customer Support Representative
TRANSCOM EESTI OÜ
08.2021 - 03.2022
Restaurant Waiter
BALTCHEFS OÜ
07.2019 - 08.2019
Bachelor of Arts - Linguistics (Multicultural Communication)
Pyatigorsk State University
Bachelor of Arts - Teacher Education, Subject-Specific
Pyatigorsk State University
High School Diploma -
Eurogümnaasium
Middle Level Education -
Gustav Adolfi Gümnaasium
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