Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Maria Arlete Araujo Alencar

Tallinn

Summary

I am a Due Diligence Trainer Specialist with experience in cross-cultural communication, mentoring and coaching. My greatest strengths are adaptability to change, attention to detail, and organization, especially when it comes to managing various tasks and responsibilities.


I am passionate about helping people to become their best version while continuously growing.


I value communication, responsibility, empathy and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Due Diligence Training Specialist

Wise
10.2023 - Current
  • Delivered engaging and effective informative training sessions both virtual and in-person, utilizing diverse learning methods
  • Acted as a Subject Matter Expert on relevant licenses, providing clarification, guidance, and support to agents to ensure guidelines are followed correctly
  • Monitored learner's progress by analyzing QA performance, questions asked, and training engagement, adapting coaching strategies to address individual challenges
  • Facilitated cross-functional collaboration by being the primary point of contact for stakeholders to align trainings, performance, and knowledge

Customer Support (LatAm)

Wise
07.2022 - 10.2023
  • Answered customer questions via email and phone in Spanish, Portuguese and English
  • Handled customer's complaints providing appropriate solutions and alternatives, and diligently following up to ensure the resolution
  • Utilized cross-cultural communication skills, including cultural sensitivity and active listening to understand and address the diverse needs of customer segments by bridging communication gaps and delivering tailored solutions
  • Facilitated constructive feedback sessions that have helped improve both my own performance and that of my colleagues
  • Initiated the Spanish Macros Project, creating and updating over 30 templates to improve team's performance

English Teacher

Joyful Village
04.2021 - 07.2022
  • Designed and facilitated interactive learning activities to achieve learning objectives and enhance student engagement
  • Designed and implemented engaging English curriculums tailored to diverse classrooms, enhancing English proficiency
  • Monitored student progress and motivation, providing targeted support to assist students falling behind
  • Assessed and evaluated students performance through activities and tests

Business Owner

LuxLaser
06.2021 - 06.2022
  • Responsible for training and managing a team of 6 employees, fostering a customer-focused environment to deliver exceptional service and drive business growth
  • Managed suppliers and negotiated better pricing
  • Estimated costs and developed strategies to attract new customers
  • Performed customer service duties, including following up with clients, answering phone calls and handling quality issues
  • Managed the hiring process, conducted feedback sessions, and handled difficult conversations with employees


Au Pair

Au Pair Care
04.2019 - 03.2021
  • Interexchange program with focus on self-development, leadership, English fluency and cultural expansion

Education

MBA - International Business Management

MIB
Massachussets
10-2023

Bachelor - Linguistics and Translation Studies

University of Brasilia
Brasilia
11-2021

Skills

    Attention to Detail

    Customer Due Diligence (CDD)

    Quality Assurance (QA)

    Coaching and Teaching

    Leadership

Websites

Certification

  • 2025: Google Project Management: Professional Certificate - Coursera
  • Crafting Questions to Make Better Decisions - LinkedIn
  • A3 Problem Solving for Continuous Improvement - LinkedIn
  • Root Cause Analysis: Getting to the Root of Business Problems - LinkedIn
  • 2024: Understand Finance to Signal Money Laundering (KYC & CDD) - Udemy
  • 2023: Know Your Customer & Customer Due Diligence Training - Alison
  • Introduction to Compliance Risk Assessment - Udemy


Languages

Portuguese: Native
English: Bilingual
Spanish: Bilingual

Timeline

Due Diligence Training Specialist

Wise
10.2023 - Current

Customer Support (LatAm)

Wise
07.2022 - 10.2023

Business Owner

LuxLaser
06.2021 - 06.2022

English Teacher

Joyful Village
04.2021 - 07.2022

Au Pair

Au Pair Care
04.2019 - 03.2021

MBA - International Business Management

MIB

Bachelor - Linguistics and Translation Studies

University of Brasilia

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Maria Arlete Araujo Alencar