Maria Arlete Araujo Alencar
Tallinn
Summary
I am a Due Diligence Trainer Specialist with experience in cross-cultural communication, mentoring and coaching. My greatest strengths are adaptability to change, attention to detail, and organization, especially when it comes to managing various tasks and responsibilities.
I am passionate about helping people to become their best version while continuously growing.
I value communication, responsibility, empathy and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Due Diligence Training Specialist
Wise
10.2023 - Current
- Delivered engaging and effective informative training sessions both virtual and in-person, utilizing diverse learning methods
- Acted as a Subject Matter Expert on relevant licenses, providing clarification, guidance, and support to agents to ensure guidelines are followed correctly
- Monitored learner's progress by analyzing QA performance, questions asked, and training engagement, adapting coaching strategies to address individual challenges
- Facilitated cross-functional collaboration by being the primary point of contact for stakeholders to align trainings, performance, and knowledge
Customer Support (LatAm)
Wise
07.2022 - 10.2023
- Answered customer questions via email and phone in Spanish, Portuguese and English
- Handled customer's complaints providing appropriate solutions and alternatives, and diligently following up to ensure the resolution
- Utilized cross-cultural communication skills, including cultural sensitivity and active listening to understand and address the diverse needs of customer segments by bridging communication gaps and delivering tailored solutions
- Facilitated constructive feedback sessions that have helped improve both my own performance and that of my colleagues
- Initiated the Spanish Macros Project, creating and updating over 30 templates to improve team's performance
English Teacher
Joyful Village
04.2021 - 07.2022
- Designed and facilitated interactive learning activities to achieve learning objectives and enhance student engagement
- Designed and implemented engaging English curriculums tailored to diverse classrooms, enhancing English proficiency
- Monitored student progress and motivation, providing targeted support to assist students falling behind
- Assessed and evaluated students performance through activities and tests
Business Owner
LuxLaser
06.2021 - 06.2022
- Responsible for training and managing a team of 6 employees, fostering a customer-focused environment to deliver exceptional service and drive business growth
- Managed suppliers and negotiated better pricing
- Estimated costs and developed strategies to attract new customers
- Performed customer service duties, including following up with clients, answering phone calls and handling quality issues
- Managed the hiring process, conducted feedback sessions, and handled difficult conversations with employees
Au Pair
Au Pair Care
04.2019 - 03.2021
- Interexchange program with focus on self-development, leadership, English fluency and cultural expansion
Education
MBA - International Business Management
MIB
Massachussets10-2023
Bachelor - Linguistics and Translation Studies
University of Brasilia
Brasilia11-2021
Skills
Attention to Detail
Customer Due Diligence (CDD)
Quality Assurance (QA)
Coaching and Teaching
Leadership
Certification
- 2025: Google Project Management: Professional Certificate - Coursera
- Crafting Questions to Make Better Decisions - LinkedIn
- A3 Problem Solving for Continuous Improvement - LinkedIn
- Root Cause Analysis: Getting to the Root of Business Problems - LinkedIn
- 2024: Understand Finance to Signal Money Laundering (KYC & CDD) - Udemy
- 2023: Know Your Customer & Customer Due Diligence Training - Alison
- Introduction to Compliance Risk Assessment - Udemy
Languages
Portuguese: Native
English: Bilingual
Spanish: Bilingual
Timeline
Due Diligence Training Specialist
Wise
10.2023 - Current
Customer Support (LatAm)
Wise
07.2022 - 10.2023
Business Owner
LuxLaser
06.2021 - 06.2022
English Teacher
Joyful Village
04.2021 - 07.2022
Au Pair
Au Pair Care
04.2019 - 03.2021
MBA - International Business Management
MIB
Bachelor - Linguistics and Translation Studies
University of Brasilia