Marite Remmet
Viljandi
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably as a Customer Service Representative at Tallink. Excelled in complaint resolution and critical thinking, surpassing sales goals through innovative strategies. Demonstrated empathy and professionalism, enhancing customer satisfaction and fostering positive relationships. Skilled in stock management and problem-solving, consistently achieving and exceeding service and sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tallink
Tallinn
03.2024 - 02.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Surpassed sales goals through implementation of successful marketing strategies.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Cashier
Rimi
Viljandi
09.2023 - 02.2024
- Informed customers about product pricing, and answered questions regarding products and services available in the store.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers promptly, and responded to questions.
- • Maintained the work area and kept the cash drawer organized.
Food Service Worker
Objekt
Viljandi
01.2022 - 09.2023
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish, and eggs had been prepared.
- Assisted with inventory management and restocking supplies as needed.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Store perishable food items in the freezer or refrigerator to protect them from spoilage.
- Ensured all dishes were presented attractively before serving to customers.
- Organized take-out orders for customers who requested them.
- Clean the kitchen areas, equipment, and utensils.
Education
High School Diploma -
Abja High School
Abja-Paluoja06-2023
Skills
- Complaint resolution
- High-energy amtuce
- Critical thinking
- Delivery scheduling
- Customer service
- Problem-solving
- Empathy and professionalism
- Stock management
- Positive and professional
- Follow-up skills
Certification
- Driving licence, Eesti Vabariik, 28.08.2022
Languages
Estonian
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Service Representative
Tallink
03.2024 - 02.2025
Customer Service Cashier
Rimi
09.2023 - 02.2024
Food Service Worker
Objekt
01.2022 - 09.2023
High School Diploma -
Abja High School
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