Martin Laussoo
Tallinn
Summary
Over 15 years of experience in Technology field, including working in large corporations and small start-ups. Passionate about creating new solutions and thinking outside of the box.
Overview
19
19
years of professional experience
Work History
Digital Enablement Manager / B2B SS Team Manager
Circle K Eesti AS
04.2022 - 06.2023
- The main aim of the position was to implement new technologies to improve organisational efficiency, also to evaluate if the existing solutions should be restructured or shut down
- The position also included team management, legal procedures, department collaboration management
- Develop PaaS API solution as a new value offering B2B customer that enables companies to build fueling process in side on 3 party solutions
- Automated KYC and AML processes
- Started an initiative to use customer behavior data as a fraud prevention method
- Analyzing customer log files and using behavior models to validate legitimate purchases
- Developed B2B automated end to end onboarding solution with integrations to CRM and backend solutions
- Implemented digital document management system
- Automated signing and additional document quebased order
- Re-designed organization document management process flow
- Stakeholder for Baltic mobile payment solutions
- Pay by plate, EV charge, Circle K pro, GMAP applications
- EV department executor in department development phase
- Head of development EV payment solution in
- Upgrading or shutting down legacy platforms
Senior Business Development Manager / Delivery Manager
09.2019 - 04.2022
- Responsible for the quality of the product, from code architecture to end-user quality
- Successful outcomes - Redesigning German / Finnish markets value offerings - expanding FOB service portfolio - Launching a new business direction
- In the first 6 months managest to sign 4 year contracts +1M in value (single contract) - New SLA team covered by contracts Daily several roles, including business strategist, product designer, market analyst, customer liaison, team lead and project manager - Lead & manage the software development teams - Lead & manage the QA and test automation teams - leading various international software development projects - Responsible for all technologies, R&D and certifications used in my team - Improving Engineering and Product processes, - Developing IT strategies that dovetail with the business's growth - Delivery planning and negotiations with clients
- Long term planning and budget oversight.
Civilian and Commercial Business Manager
Milrem Robotics
12.2018 - 09.2019
- As the company was so far focused on the military sector only, having one product, the decision was made that in the commercial sector our focus is to change that side of a company from product-based to value-based company with the end goal to develop a turnkey robotics solution company
- Additional responsibilities to a business development manager role included product development, product owner, project management for internal and external projects
- Achievements - produced existing AI, sensor, and autonomy components as a product – developed three new and forking fire and rescue solutions - contracts in the rescue services and mining industry including existing solution and new engineering development contracts - started an international collaboration for new robotic solutions including in Australia, Chile, US
- Privet and public sectors - CRM integration - Improving Engineering and Product processes, growing Engineering team, setting up DevOps in organization
Head of General Service Domain
IT and Development Centre, Ministry of the Interior Estonia
03.2015 - 01.2019
- General service domain and board member. More commonly known in the public sector as deputy director
- Responsible for the development and execution of the domain strategy
- Creating and planning the budget, analysis of the implementation of the financial costs and ensuring purposeful use of the funds allocated
- Organizing and managing public procurements and agreements
- Managing general service domain consisting of 8 departments ~110 employees that provide support to 115 services, 55.000+ devices, 7000+ end-users in 400 different locations: - 4 regional on-site support departments (Tallinn,Tartu,Pärnu,Jõhvi); -24/7 service desk and monitoring (Tallinn, Tartu); -Engineering department; -Property and Administration management department; -IT management department (standard hardware and software management and development)
- Assessing current processes, recommending software upgrades, and directing the team on the best processes
- Selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits
- Designing and customizing technological systems and platforms to improve customer experience
- Developing in house tools and automated processes for my domain example data mining, asset management, monitoring systems,
- Development of the future technological agenda with internal and external partners, e.g
- Ministry of Interior and the Estonian Government
- Software development management Development and management of crisis situation protocols
- Achievements: -changing the general service domain culture from reactive to proactive -domain re-structuring -selling the domain as a product to other government entities -implementing a lean management system -increasing KPIs 30% with 25% fewer employees in first 6 months -new 4000m2 office without extra investments -implementation and development of big data mining -implementing agile software development and DevOps -all project targets were met -building two data centers -project-based custom solutions development e.g
- Weekend music festival, Estonian Presidency of the Council of the European Union, restoring Estonian border control
Consultant
SIA DPA
01.2012 - 03.2015
- Carrying out research and data collection to understand the organization; - conducting analysis and creating execution plans; - interviewing client's employees and management team; - running focus groups and facilitating workshops; - preparing business proposals/presentations; - identifying issues and forming hypotheses and solutions; - presenting findings and recommendations; - implementing recommendations/solutions and ensuring the the client receives the necessary assistance to carry it all out; - managing projects and programs; - leading and managing those within the team, including analysts; - working with clients to define the scope of a project; - designing, testing, installing, and monitoring new systems; - being involved in sales and support, and where appropriate, maintaining contact with client organizations; - identifying potential clients, building and maintaining contacts.
Project Manager
Nortal
07.2011 - 12.2012
- Leading agile software development (distributed team) - Manage projects and team members (10-35 members); - Monitor and manage operational expenses within allocated budget; - Organize training for staff in their assigned job responsibilities; - Ensure that team follows company quality and service standards; - Determine staffing needs and develop a work plan based on work volume; - Prepare annual budget and review business agreements and financial statements; - Develop, assess and select the proper strategy for the project, considering Performance, Cost, Time and Scope constraints; - Identification of project stakeholders, their roles and responsibilities; - Create RACI Matrix Document; - Risk Management Plan (includes risk identification, monitoring, and response); - Monitor Project Execution; - Control and monitor Project Scope, Time, Cost, Quality and Risk; - Change management - Negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects; - Maintain profitable relationships with existing and potential customers in the Arabian region.
Group Manager
Fujitsu Services
01.2007 - 07.2011
- Management of service desk and specialist groups, strategy and budgets - Implantation and development of LEAN philosophy - Development on ITIL and internal processes (including management of communication and co-operation between various departments) - Creating an International SD group for Nordic - Hiring personnel - Answering to reclamations - Team motivation - Responsible for delivering KPI:s - Involvement in different internal projects - Overseeing outsourcing needs - Quality management - Capacity Management - Monitoring SLA accuracy - Resource management
Project Manager
Events International Oy
03.2004 - 01.2007
- Assemble and coordinate project staff - Develop full scale project plans - Plan and schedule project timelines - Quality assurance
Education
Bachelor - Law
Tartu Institute of Law
2010
Skills
- Languages
- Estonian:
- C2 – mastery or native language
- Finnish: C2 – mastery or native language
- English: C1 – expert
- Swedish: B1 – intermediate
- Skills
- Leadership and management, IT management, Software development, Change management, Stakeholder management, Strategic planning, product development, Project management, Agile, LEAN, Automation
Timeline
Digital Enablement Manager / B2B SS Team Manager
Circle K Eesti AS
04.2022 - 06.2023
Senior Business Development Manager / Delivery Manager
09.2019 - 04.2022
Civilian and Commercial Business Manager
Milrem Robotics
12.2018 - 09.2019
Head of General Service Domain
IT and Development Centre, Ministry of the Interior Estonia
03.2015 - 01.2019
Consultant
SIA DPA
01.2012 - 03.2015
Project Manager
Nortal
07.2011 - 12.2012
Group Manager
Fujitsu Services
01.2007 - 07.2011
Project Manager
Events International Oy
03.2004 - 01.2007
Bachelor - Law
Tartu Institute of Law
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