Martin Noorkõiv
Tallinn
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
21
21
years of professional experience
Work History
Department Manager
VIA 3L Freight OÜ
01.2021 - Current
- Setting up a department dealing with sea, air, rail and project activities for a successful Estonian freight forwarding company.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained knowledgeable and productive team of employees.
- Worked actively with management team in order to create and follow company´s strategic plans.
- Communicated with managers of other departments to maintain transparency.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised department personnel by assigning and directing tasks as well as evaluating performance to enhance productivity and resolve problems.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Country Manager
NTG Air & Ocean OÜ
09.2016 - 12.2019
- Setting up a new office dealing with sea, air, rail and project activities for a Danish freight forwarding company.
- Established strong relationships with key industry players for business growth and expansion.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Country Manager
Scan-Shipping OÜ
08.2009 - 08.2016
- Developing an already existing branch office of an Danish freight forwarding company, dealing with sea & air activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company's bottom line.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Freight Forwarder
Scan-Shipping Inc.
03.2008 - 08.2009
- Started as a freight forwarding trainee, dealing with sea freight transportation.
- Working in a multinational team, obtained knowledge of problem solving in different business cultures.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
Department Manager
Ideal OÜ (AVIS)
05.2004 - 02.2008
- First management position in my career (Fleet manager).
- Leading a team of transport managers.
- Car rental fleet planning.
- Worked actively with management team in order to create and follow company´s strategic plans.
- Communicated with managers of other departments to maintain transparency.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised department personnel by assigning and directing tasks as well as evaluating performance to enhance productivity and resolve problems.
- Developed and maintained knowledgeable and productive team of employees.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers.
Transportation Specialist
Ideal OÜ (AVIS)
09.2002 - 04.2004
- First full time position in an international car rental & leading company (franchise for AVIS & BUDGET).
- Taking care of full service leasing customers and rental car fleet (servicing , cleaning, 24h assistance and insurance cases).
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Safeguarded company reputation by maintaining compliance with all regulations.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Coordinated schedules and communicated changes to customers.
Education
No Degree - Business Administration
Estonian Business School
Tallinn12.2024
No Degree - Law
University of Tartu
TallinnHigh School Diploma -
Tallinna Mustamäe Gümnaasium
Tallinn06.1998
Tallinn English College
TallinnSkills
- Customer Service
- Logistics Planning
- Relationship Building and Management
- Vendor Management
- Work Planning and Organization
- Sales Expertise
- Problem-Solving
- Organizational Skills
- Team Leadership
- Coaching and Mentoring
- Business Development and Planning
- Budget Management
Languages
Estonian
Native language
English
Proficient
C2
Russian
Intermediate
B1
Finnish
Elementary
A2
German
Beginner
A1
Timeline
Department Manager
VIA 3L Freight OÜ
01.2021 - Current
Country Manager
NTG Air & Ocean OÜ
09.2016 - 12.2019
Country Manager
Scan-Shipping OÜ
08.2009 - 08.2016
Freight Forwarder
Scan-Shipping Inc.
03.2008 - 08.2009
Department Manager
Ideal OÜ (AVIS)
05.2004 - 02.2008
Transportation Specialist
Ideal OÜ (AVIS)
09.2002 - 04.2004
No Degree - Business Administration
Estonian Business School
No Degree - Law
University of Tartu
High School Diploma -
Tallinna Mustamäe Gümnaasium
Tallinn English College
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