Maryam Benkari
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
21
21
years of professional experience
Work history
Assistant manager
Hush Burgers
London, United Kingdom
2022.11 - 2025.04
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Coordinated staff schedules to optimise resource allocation and enhance team productivity.
- Implemented training programmes for new employees, fostering a collaborative and efficient work environment.
- Resolved customer complaints and feedback, improving service quality and client retention.
- Monitored inventory levels and conducted regular stock checks to maintain product availability.
- Organised promotional events and marketing initiatives to attract new customers and boost sales.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to health standards.
Client relationship executive
Kaplan International
London, United Kingdom
2016.08 - 2022.06
- Built strong relationships with clients by understanding their needs and providing tailored solutions.
- Facilitated communication between clients and internal teams to ensure timely resolution of issues.
- Conducted regular follow-ups with clients to maintain satisfaction and address any concerns.
- Developed and implemented strategies for enhancing client engagement and loyalty.
- Managed client feedback to identify areas for improvement in services offered.
- Achieved increased customer satisfaction with focused marketing campaigns.
- Identified growth opportunities, leading to business expansion.
- Introduced new product lines to increase company visibility in the market.
Barista
Costa Cafe
London, United Kingdom
2013.10 - 2016.08
- Prepared a variety of beverages to meet customer preferences and specifications.
- Operated espresso machines and equipment to ensure quality and consistency.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Maintained cleanliness and organisation of workstations and customer areas.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained new team members on beverage preparation and customer service protocols.
- Collaborated with colleagues to create a positive and efficient work environment.
Team member
Harrods Cafe
London, United Kingdom
2013.10 - 2016.01
- Assisted in preparing and serving a variety of food and beverage items to customers.
- Maintained cleanliness and organisation of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Supported inventory management by restocking supplies and monitoring stock levels.
Switchboard operator
Blackheath mini cabs
London , United Kingdom
2008.01 - 2013.08
- Operated multi-line switchboard to efficiently manage incoming and outgoing calls.
- Assisted customers by providing accurate information and directing calls to appropriate departments.
- Maintained detailed logs of calls and messages to ensure clear communication across teams.
- Collaborated with colleagues to resolve customer inquiries and enhance service delivery.
- Ensured swift response to incoming calls, aiding customer satisfaction.
- Maintained updated contact lists to facilitate smooth communication.
- Assisted in emergency situations by connecting relevant personnel promptly.
- Processed information quickly in time-critical situations.
Team member/Barista
Pret a Manger
London, United Kingdom
2004.06 - 2007.09
- Delivered exceptional customer service by efficiently taking orders and preparing beverages.
- Maintained cleanliness and organisation of workstations to ensure a safe and inviting environment.
- Collaborated with team members to streamline operations and enhance overall workflow efficiency.
- Utilised espresso machines and other equipment effectively to prepare high-quality drinks for customers.
- Engaged with customers to provide product recommendations and promote seasonal offerings.
- Adapted quickly to changing demands during peak hours to maintain service quality and speed.
- Ensured workplace cleanliness with regular maintenance tasks.
- Provided excellent customer service to enhance business reputation.
Education
Accounting and Finance
Tax return for self-employed individuals. Knowlige HMRC
London01.2019
Bachelor of Science - Applied Biology
Tartu University
Tartu07.2005
NVQ Level 2 - Hospitality Administration and Management
Coffee making. Barista
London01.2005
A-Levels - Collage for A-levels, preparation for university
Juhkentally Gumnaasium
Narva09.2002
Skills
- Customer relationship building
- Product display creativity
- Budget planning
- Marketing strategies
- Task prioritisation
- Contract negotiation
- Business operations understanding
- Service orientation
- Staff management
- Resilience under pressure
- Public relations strategies
- Contract negotiation and administration
- Budgeting and financial analysis
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Product knowledge
- Client account management
- Financial reporting
- Conflict Resolution
- Training and Development
- Quality Assurance
- Microsoft Office Suite
- Outstanding customer service
- HR policies and procedures
- Retail operations understanding
- Communication excellence
Languages
Arabic
Beginner
A1
Timeline
Assistant manager
Hush Burgers
2022.11 - 2025.04
Client relationship executive
Kaplan International
2016.08 - 2022.06
Barista
Costa Cafe
2013.10 - 2016.08
Team member
Harrods Cafe
2013.10 - 2016.01
Switchboard operator
Blackheath mini cabs
2008.01 - 2013.08
Team member/Barista
Pret a Manger
2004.06 - 2007.09
Accounting and Finance
Tax return for self-employed individuals. Knowlige HMRC
Bachelor of Science - Applied Biology
Tartu University
NVQ Level 2 - Hospitality Administration and Management
Coffee making. Barista
A-Levels - Collage for A-levels, preparation for university
Juhkentally Gumnaasium