Maryna Zhuravlova
Tallinn,Estonia
Summary
Analytical professional specialising in payment costs, fee reconciliation, and financial performance monitoring. Expertise in analysing transaction data, developing dashboards, and supporting budgeting processes to enhance decision-making. Skilled in SQL, Looker, Tableau, Power BI, Python, Databricks, and Airflow, focusing on automating data workflows and translating complex data into actionable insights.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work history
Senior Data Analyst, Payments
Bolt Technology
Tallinn, Estonia
2026.04 - Current
- Analysed payment flows and customer payment behaviour to identify optimisation opportunities and improve operational performance and customer experience.
- Developed reports, dashboards, and analytical datasets, enhancing visibility into payment metrics, costs, fees, and performance for informed decision-making.
- Monitored payment performance, investigated trends and issues, and provided actionable insights for business stakeholders.
- Calculated and reconciled payment fees; conducted cost analysis to inform quarterly and annual payment budgets.
- Built and automated data workflows using SQL, Python, Databricks, Airflow, and n8n; created visualisations in Looker and used Claude to support analysis and documentation.
Data Analyst, Customer Payments
Bolt Technology
Tallinn, Estonia
2024.07 - 2026.04
Data analyst
Luminor Group
Tallinn, Estonia
2022.09 - 2024.07
- Prepared, queried, and analysed data using SQL and KNIME; created clear, actionable visualisations in Tableau to support data-driven decisions.
- Analysed customer, CRM, and marketing data to generate actionable insights that informed growth and marketing initiatives.
- Investigated customer behaviour and lifecycle patterns, identifying trends and segments that enhanced engagement strategies.
Project Lead, Office of Business Development
Metinvest-SMC
Kyiv, Ukraine
2021.03 - 2022.09
- Coordinated the full project lifecycle—from idea and solution development to testing, rollout, and user presentations.
- Assessed project ideas, estimated their business value, and prepared business requirements.
- Identified and implemented initiatives to optimise and automate sales processes, enhancing operational efficiency.
- Streamlined business processes by minimising manual work and administrative steps, leading to increased accuracy.
- Developed an electronic document-management solution and supported CRM system implementation to improve user experience.
Data Analyst
Metinvest-SMC
Kyiv, Ukraine
2018.08 - 2021.03
- Developed daily, weekly, and monthly sales and operational reports using Power BI, Excel, and ClickView to inform decision-making.
- Prepared quarterly KPI frameworks and assessed performance against targets, enabling strategic adjustments.
- Supported sales and production planning through data collection, consolidation, and analysis of sales-plan structures, enhancing overall planning accuracy.
Contract Specialist
Metinvest-SMC
2017.09 - 2018.08
Education
Diploma of Higher Education - Finance
Donetsk Mational University
Donetsk, Ukraine 2009.09 - 2014.06
Timeline
Senior Data Analyst, Payments
Bolt Technology
2026.04 - Current
Data Analyst, Customer Payments
Bolt Technology
2024.07 - 2026.04
Data analyst
Luminor Group
2022.09 - 2024.07
Project Lead, Office of Business Development
Metinvest-SMC
2021.03 - 2022.09
Data Analyst
Metinvest-SMC
2018.08 - 2021.03
Contract Specialist
Metinvest-SMC
2017.09 - 2018.08
Diploma of Higher Education - Finance
Donetsk Mational University
2009.09 - 2014.06