Md Sazzad Hossain

Company Overview:

• Assessed priorities and made informed business decisions.
• Built and maintained partnerships with Bolt and Forus.
• Identified process improvement opportunities through analysis.
• Greeted and assisted customers, addressing their needs effectively.
• Handled incoming calls and resolved customer inquiries promptly.
• Ensured accurate customer data entry and conducted satisfaction surveys.
• Executed cash and card payments while managing customer complaints face-to-face or via telephone.

Company Overview: Manual & Automation

• Developed and executed test plans and cases to ensure software quality.
• Conducted manual tests for feature validation and bug fixes.
• Reported defects clearly and efficiently using JIRA.
• Analyze requirements to create effective test strategies.
• Participated in sprint planning and performed regression testing.
• Collaborated with developers to improve software quality.
• Provided usability feedback and recommended cross-browser improvements.
• Created and managed automated test scripts for continuous testing.
• Documented and tracked bugs to ensure timely resolution.
• Worked with remote teams to ensure smooth product releases.

Company Overview: Warehouse Department, Swappie Tallinn, Estonia

• Warehouse cycle counting coordinator
• Company expense optimization
• Collaboration with team leads and purchasing specialists
• Health and safety representative
• Logistics coordination and e-waste management
• Issuer of international shipment and commercial invoices
• Warehouse Department, Swappie Tallinn, Estonia

Company Overview: Warehouse and Purchasing Department, Swappie Tallinn, Estonia

• Warehouse cycle counting
• Internal and external transfers coordination
• Health and safety representative
• Expense optimization and inventory sourcing
• Warehouse and Purchasing Department, Swappie Tallinn, Estonia
• Worked with E waste management to make a sustainable world
• Make an international invoice for recycling used or broken screen, cameras, etc.

Company Overview: Tallinn, Estonia

• I achieved recognition as the top employee in June 2016
• Implemented strategies to lower expenditures and achieved greater fiscal responsibility.
• Delivered exceptional service to clients, resulting in high levels of satisfaction

Company Overview: Dhaka, Bangladesh

• Managed operations at a distribution center
• Assisted in improving retail operations
• Execute plans effectively to meet market demand.
• Created strategic plans to achieve sales targets