MD TANZIRUL ISLAM
Tallinn,Estonia
Summary
With over a year of experience in customer-facing roles, I've developed a genuine passion for helping people and solving complex issues. My studies in Software Development and Entrepreneurship have given me a solution-oriented mindset and a natural comfort with technology, including AI tools. I am a highly motivated self-starter, fluent in English, and eager to bring my enthusiasm for Wise’s mission to the team. I am ready to jump in and contribute to a flexible schedule.
Overview
8
8
years of professional experience
Work History
Finance and Records Coordinator
Zerotech Online
Narayanganj
03.2017 - 12.2024
- Maintained accurate financial records and reporting for business operations.
- Delivered customer service support across digital platforms.
- Organized and managed large volumes of financial and client data.
Online Sales Manager and Customer Service
West Touch
Narayanganj
11.2019 - 02.2022
- Provided end-to-end customer service for online product inquiries.
- Handled financial tracking, invoicing, and record-keeping.
- Supported data management and streamlined customer communications.
Education
BSc - Software Development and Entrepreneurship
Estonian Entrepreneurship University of Applied Sciences
Tallinn, Estonia12-2028
Higher Secondary Certificate - Science
Daffodil International College
Dhaka, Bangladesh12.2021
Skills
- Financial crime processes and technology
- Cloud computing on AWS
- Customer service and support
- Data management strategies
- Financial record-keeping practices
- Analytical thinking skills
- Organizational and time management
- Multilingual communication abilities
- Microsoft Office proficiency
- Java programming
- Python programming
- HTML programming
Languages
- English (Fluent)
- Bengali (Native)
- Hindi (Fluent)
- Estonian (Basic proficiency)
- Arabic (Basic proficiency)
- German (Basic proficiency)
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Estonian
Beginner
A1
German
Elementary (A2)
A2
Timeline
Online Sales Manager and Customer Service
West Touch
11.2019 - 02.2022
Finance and Records Coordinator
Zerotech Online
03.2017 - 12.2024
BSc - Software Development and Entrepreneurship
Estonian Entrepreneurship University of Applied Sciences
Higher Secondary Certificate - Science
Daffodil International College
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