Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Uus Maa Arena
Tallinn
10.2021 - Current
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated contracts on behalf of clients.
Communicated with clients to understand property needs and preferences.
Maintained connections with clients to encourage repeat business and referrals.
Negotiated, facilitated and managed real estate transactions.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
Developed new business and managed new and existing clients.
Coordinated appointments to show tenants and buyers prospective homes.
Negotiated contracts with buyers and sellers to maximize customer savings.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Generated leads for sales and rental properties through cold calls and referrals.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Promoted properties to target audiences to enhance revenue generation.
Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
Presented properties to show quality and market comparisons through self-developed presentations.
Designed and staged homes for optimum showings and photography.
Examined homes for client arrivals after planning open-house events and showings.
Monitored local residential property market to adjust sales tactics, prices, and overall business effectiveness.
Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
Developed and maintained relationships with clients through networking, postcards, and cold calling
Restaurant Owner/Operator
Gurmania OÜ, SmokyBBQ OÜ, AbCatering OÜ
Tallinn
06.2014 - 07.2021
Daily management of company and staff
Managed payroll, daily deposits, and cost controls.
Set employee schedules, delegated work, and monitored food quality and service performance.
Supervised daily activities of therestaurant and 15 employees.
Organizing events.
Providing catering services.
Staff recruitment, training
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
Purchased food and cultivated strong vendor relationships.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote asafe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, andhandled challenging situations with ease.
Identified team weak points and implemented corrective actions to resolve concerns.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
Developed unique events and special promotions to drive sales.
Restaurant Manager
Baltic Restaurants Estonia AS / Submarine Estonia OÜ
10.2019 - 08.2020
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Onboarded new employees with training and new hire documentation.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Established and updated work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Managed 55-person team
Airport Ramp Agent
Airport GH
Tallinn
11.2009 - 01.2014
De-Icing
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Connected electrical power unit and hoses to aircraft.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Operated equipment while observing standard safety procedures.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Sales Consultant
Home-Lux OÜ
06.2007 - 07.2008
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Interior design consulting and sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Supported loss prevention goals by monitoring shopper behavior.
Salesman
Müügimeistrite AS Estonia
Tallinn
08.2005 - 01.2006
Overcame objections using friendly, persuasive strategies.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Provided information about available products and services, membership details, and purchase advantages.
Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.