Miina Luigend
Haapsalu
Summary
Dynamic leader and problem-solver with a proven track record at Kohvik Küünik, enhancing customer satisfaction and streamlining operations. Skilled in team leadership and decision-making, I've successfully fostered positive environments and implemented strategic improvements, significantly boosting efficiency and service quality.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Kohvik Küünik
08.2021 - 09.2024
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Developed contingency plans with team to address potential disruptions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Soccer Coach
MTÜ Spordirõõm
01.2023 - 01.2024
- Managed scheduling of practices and games to ensure optimal use of facilities.
- Taught fundamental soccer skills through structured drills and personalized coaching sessions.
- Conducted skill assessments for identifying individual strengths and weaknesses in players.
- Communicated regularly with parents, providing updates on player progress and team events.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Engaged parents, players and staff to maintain open, constructive communications.
- Built positive, productive training environments fostering team unity and camaraderie.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Established individual goals and monitored player performance to support achievement.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
- Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
- Developed and led age- and ability-appropriate soccer training drills.
- Implemented injury prevention strategies, including proper warm-up routines and strength conditioning programs.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
Baker
Levain Pagar OÜ
05.2017 - 12.2017
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Cut and shaped dough for pies, rolls and other pastries.
Winery Worker
Paspaley Rural
11.2016 - 04.2017
- Performed routine equipment maintenance to ensure reliability and longevity of machinery used in the winery process.
- Continuously updated personal knowledge on industry trends and innovations to ensure the winery remained competitive in the marketplace.
- Contributed to efficient harvest operations through timely picking, sorting, and processing of grapes.
- Maintained cleanliness and organization of winery facilities to ensure adherence to sanitation standards.
- Engaged customers during tastings, providing knowledgeable recommendations based on individual preferences and tastes.
- Supported high-quality wine production by assisting in fermentation, aging, and blending processes.
- Assisted in monitoring and adjusting temperature, humidity, and other environmental factors within the cellars to maintain ideal conditions for wine aging and preservation.
- Helped maintain a safe work environment by adhering to safety guidelines when handling chemicals or operating heavy machinery during the course of daily duties.
- Constructed fencing and other deterrents to keep out wildlife.
- Kept vineyard facilities and equipment in good working order for ongoing operations.
Soccer Coach
FC Flora
09.2012 - 09.2016
- Managed scheduling of practices and games to ensure optimal use of facilities.
- Taught fundamental soccer skills through structured drills and personalized coaching sessions.
- Conducted skill assessments for identifying individual strengths and weaknesses in players.
- Communicated regularly with parents, providing updates on player progress and team events.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Engaged parents, players and staff to maintain open, constructive communications.
- Built positive, productive training environments fostering team unity and camaraderie.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Established individual goals and monitored player performance to support achievement.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Coordinated game and practice schedules within rigid training timeframes.
- Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
- Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
- Developed and led age- and ability-appropriate soccer training drills.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Implemented injury prevention strategies, including proper warm-up routines and strength conditioning programs.
- Improved team cohesion through regular team-building exercises and open communication channels among players.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Football Equipment Manager
FC Flora
01.2012 - 01.2015
- Contributed to a positive team atmosphere by fostering open communication between players, coaches, and support staff regarding equipment issues.
- Trained new team members on proper use, care, and handling procedures for football gear to prevent damage or loss.
- Coordinated equipment transportation logistics for away games, ensuring timely arrival and setup at venues.
- Improved player safety by conducting regular inspections of protective gear and addressing concerns promptly.
- Streamlined inventory management, resulting in efficient distribution of uniforms and gear to players.
- Ensured compliance with league regulations regarding permitted equipment specifications during competitions.
Education
Bachelor In Physical Education -
University of Tallinn
Tallinn, Estonia06.2011
High School Diploma -
Kuressaare Gymnasium
Kuressaare, Estonia06.2009
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Soccer Coach
MTÜ Spordirõõm
01.2023 - 01.2024
Assistant Manager
Kohvik Küünik
08.2021 - 09.2024
Baker
Levain Pagar OÜ
05.2017 - 12.2017
Winery Worker
Paspaley Rural
11.2016 - 04.2017
Soccer Coach
FC Flora
09.2012 - 09.2016
Football Equipment Manager
FC Flora
01.2012 - 01.2015
Bachelor In Physical Education -
University of Tallinn
High School Diploma -
Kuressaare Gymnasium
Similar Profiles
Luka Mei SimreLuka Mei Simre
Waitress at Vanemuise Kohvik OÜWaitress at Vanemuise Kohvik OÜ
Jon SinghJon Singh
Head Chef at Ingver kohvik kudh Indian Thai restaurantHead Chef at Ingver kohvik kudh Indian Thai restaurant
Stephanie BaumgardnerStephanie Baumgardner
Assistant Manager at Martine's Auto ShopAssistant Manager at Martine's Auto Shop