MIKK RÄNI
Tallinn,,Estonia
Summary
I consider myself a quick adaptor and results-driven leader with a proven track record at PawaTech OY and Sportradar OY. I am skilled in cross-functional communication and operational coordination, excelling in managing crisis situations, improving team performance, and enhancing customer satisfaction. Recognized as L2 Employee of the Year, I bring strong planning skills and a conscientious approach to case management, all while maintaining a positive, engaging sense of humor.
Overview
32
32
years of professional experience
Work History
Operation Support
pawaTech OY
Tallinn
10.2019 - Current
- Efficiently resolved customer issues, ensuring timely and satisfactory outcomes.
- Collaborate with cross-functional teams during downtime and involve them in the crisis process.
- Contributed to the development of training programs for onboarding new operations team members, improving team readiness and performance.
- Processed payments from customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. (2024- L2 employee of the year, as a result of the L1 vote).
- Possess a strong understanding of the Know Your Customer (KYC) process and its regulatory requirements
- Responsibility for sports results and active participation in the resulting process.
- Participation in various side projects such as: LRB (Lockerroom bonus), Pawa6, Daily Jackpot (Pick17 - 1X2/Pick13 - 1X2), Virtual Sport Betting, Casino, Partial participation in various media campaigns (for example: MTN-Nigeria-RFB-Campaign, Account Activation Bonus in ZM, GH, SL)
Production Supervisor
Sportradar OÜ
10.2013 - 10.2019
- My primary responsibility in this role was to oversee the quality, accuracy, and speed of sports data managed by my team, which consisted of 10 to 30 members per day. Acting as the central point of contact for all office-related matters, I collaborated closely with my team, IT specialists, software engineers, internal teams across other offices, and clients from various regions worldwide.
- Developed and implemented production schedules to ensure timely completion of projects.
- Investigated customer complaints related to product quality or delivery times.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Trained new staff on production processes and procedures.
- Conducted regular performance reviews for each employee to identify areas for improvement.
Business Owner, Entrepreneur and Sales Specialist
ER Trade OÜ
Tallinn
06.2011 - 06.2014
- Negotiated contracts with vendors for supplies and services.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Quality Assurance Manager
Toolamba Tomado´s PTY LTD
01.2009 - 06.2011
- Company Overview: Based in Australia.
- Job Description: Fulfilled product orders and prepared shipments for dispatch.
Ensure the quality of shipments with thorough checks.
Reason for Leaving: The expiration of my work visa marked the end of my employment contract.
Company Owner And Salesman
Meedia Maja OÜ
09.2007 - 04.2009
- Sales work through phone, internet, and customer meetings.
- Active commercial sales for a television show.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Reason for leaving: Attractive job and travel offer in Australia.
Shift Leader
Olympic Casino Eesti AS
02.2004 - 02.2007
- Responsible for work arrangements, work environment, and co-workers.
- Serving customers, conducting events, receiving goods and concluding customer contracts, and organizing marketing.
- Reason for leaving: Desire to move on and challenge myself in a new position. In my own company.
- Additional information on work experience: First of all, this job taught me how to sell a product to a customer with both negative and positive emotions.
Theater Actor
Viljandi Draamateater Ugala
06.1992 - 05.1998
- Job description: Participating in various plays as an actor.
- Additional information on work experience: With this job, I acquired good communication and self-expression skills, in addition, I gained performance and stress tolerance experience.
Education
Natural Sciences: Physics And Mathematics
Tallinna Ülikool
Tallinn06-2007
High School Graduate - Art And Math Advanced Study Class
Viljandi MaaGümnaasium
Viljandi06-2000
Primary School Graduate - Football
Viljandi Spordikool
06-1997
Skills
- Cross-functional communication
- Planning and coordination
- Operations coordination
- With good stress tolerance
- Conscientious
- With a good sense of humor
- Not afraid of work and responsibility
- Communication skill
- Case management
Personal Information
- Date of Birth: 06/04/82
- Gender: Male
Languages
Estonian
First Language
English
Intermediate (B1)
B1
Timeline
Operation Support
pawaTech OY
10.2019 - Current
Production Supervisor
Sportradar OÜ
10.2013 - 10.2019
Business Owner, Entrepreneur and Sales Specialist
ER Trade OÜ
06.2011 - 06.2014
Quality Assurance Manager
Toolamba Tomado´s PTY LTD
01.2009 - 06.2011
Company Owner And Salesman
Meedia Maja OÜ
09.2007 - 04.2009
Shift Leader
Olympic Casino Eesti AS
02.2004 - 02.2007
Theater Actor
Viljandi Draamateater Ugala
06.1992 - 05.1998
Natural Sciences: Physics And Mathematics
Tallinna Ülikool
High School Graduate - Art And Math Advanced Study Class
Viljandi MaaGümnaasium
Primary School Graduate - Football
Viljandi Spordikool
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