Milena Lyolya

After the first year of working at the company, and owing to my diligence and scrupulosity, I was listed in the hall of fame as a person who had helped to enter the USA and European markets.

• Successful entering the USA and European markets
• Launch of the English version of the website
• Writing articles for the blog and guest posting
• Experience in interviewing sales managers (in English)
• Registration in the catalogs

As an achievement, I developed and maintained positive relationships with repeat customers, contributing to long-term business success.

• Answering incoming calls from customers
• Providing customers with information about the company's products and services
• Processing orders and completing purchases
• Resolving customer problems and complaints
• Managing customer databases
• Making outbound calls to clarify order details or provide information about new products
• Adhering to customer service standards and operating in accordance with the company's established procedures
• Performing cold calling

During this job, I enhanced customer satisfaction scores by implementing improvements based on the collected feedback.

• Creating and sending selling letters via LinkedIn and e-mail
• Appointing and holding demo-calls (in English)
• Navigating potential clients across our platform, explaining features, and resolving questions
• Holding user onboarding and verification processes
• Documenting and collecting feedback from potential clients and passing it to the development department
• Copywriting articles and posts about our platform
• Translating

In this workplace, I discovered my resilience to stress: on the first day of the war, I was the only person who worked (among my team of 7 mates) and conducted mock interviews even amidst bomb attacks.

• Assist candidates in crafting effective resumes and proofreading them
• Conducting mock interviews to simulate real interview scenarios
• Providing constructive feedback on candidates' performance
• Identify areas for improvement and work on enhancing candidates' interview skills
• Provide guidance on handling behavioral and situational questions
• Help candidates develop compelling stories that showcase their abilities and experience
• Boost candidates' confidence by addressing nervousness and anxiety
• Focusing on improving communication skills, body language, and overall interview strategy
• Presenting themselves effectively during interviews and improving their overall chances of success in the job market