Job Search Status
Open to workDesired start date: Immediately
Open To Work
Millicent Ombao
Tallinn
Work Preference
Summary
Efficient Casino Dealer with strong focus on productivity and task completion. Possess specialized skills in game management, customer interaction, and conflict resolution. Excel using communication, problem-solving, and adaptability to ensure seamless operation of casino games and enhance patron satisfaction.
Overview
14
14
years of professional experience
Work History
Casino Dealer
Bombay Club & Resort OÜ
Tallinn,Estonia
09.2024 - 04.2026
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Conducted games such as blackjack, roulette, baccarat, and poker games by explaining rules, taking bets, and delivering payouts.
- Dealt an appropriate number of cards to each player and verified placed bets before starting the game.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Casino Dealer / Online Contact Center / Okada Online Casino
Okada Manila
Metro Manila
10.2016 - 03.2024
- Dealt various table games, including blackjack, poker, and baccarat.
- Managed games of chance in gaming settings, interacted with players, explained the odds and methods of play, and enforced the house rules.
- Dealt cards to patrons, facilitating games of chance and enhancing overall gaming experience at casino.
- Engaged with players, fostering positive interactions and ensuring enjoyable gaming experiences.
- Handled calls, chats, and emails from patrons, providing effective solutions to inquiries and enhancing customer satisfaction.
Customer Service Representative/Airline Reservation Agent
PCCW/CX
Quezon City
04.2012 - 2015
- Supported customers with product inquiries and service requests, ensuring prompt resolutions.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to enhance customer satisfaction efforts.
- Handled incoming calls and efficiently routed them to the appropriate personnel.
- Documented customer interactions and transactions to maintain comprehensive service records.
Education
Associate Degree in Nursing -
St Augustine School Of Nursing
Philippines05-2009
Electronic Computer Technology -
University of Batangas
Philippines 06-2006
Skills
- Blackjack
- American Roulette
- Baccarat Commission & Non Commission
- Texas holdem (cash & tournament)
- Omaha (4/5/6)
- Stud Poker
- Ultimate Texas
- Novo Poker
- Russian Poker
- Badugi
Timeline
Casino Dealer
Bombay Club & Resort OÜ
09.2024 - 04.2026
Casino Dealer / Online Contact Center / Okada Online Casino
Okada Manila
10.2016 - 03.2024
Customer Service Representative/Airline Reservation Agent
PCCW/CX
04.2012 - 2015
Associate Degree in Nursing -
St Augustine School Of Nursing
Electronic Computer Technology -
University of Batangas