Anette Mäletjärv
Tallinn
Summary
A passionate and driven young specialist looking for a job as a customer support specialist, assistant, or event manager. I have previously worked in the field of human rights, and created social media content.
Overview
7
7
years of professional experience
Work History
Advisor to the Minister of Health
Ministry of Social Affairs
Tallinn
05.2023 - 03.2025
- Managing the minister's calendar, scheduling meetings
- Exchanging information between the minister and other parties
- Managing social media accounts: content creation and advertising
- Reviewing draft bills, gathering information for interviews, speeches
Cooperation Officer
Estonian LGBT Association
Tallinn
10.2021 - 10.2022
- Project manager for creating a network of LGBT+ activists in Estonia
- Event manager, head organizer of Tartu Pride 2022
Waiter/Waitress
F-Hoone
Tallinn
08.2021 - 10.2021
- Also worked at fast-paced F-Hoone during the summers of 2016-2018.
Customer Service Representative
City Bike
Tallinn
05.2021 - 08.2021
- Overseeing bike shop activities, processing online store orders and handling customer transactions
Customer Support Representative
Concentrix
Amsterdam
05.2020 - 11.2020
- Customer support representative for About You: solving customers' problems regarding their orders
Waiter/Waitress
Pizza Heart Bar
Amsterdam
01.2018 - 06.2019
- Provided exceptional customer service during busy dining hours.
Research and Teaching Assistant
Professor Michael O. Eze, University of Amsterdam
Amsterdam
11.2017 - 12.2018
- Assisted Dr. Eze in the fields of Oral Communication and Cross-Cultural Communication
- Conducted research in the field of Migration
Education
Bachelor of Arts (Honours) - Social Sciences
Amsterdam University College
Amsterdam, Netherlands01-2020
High School Diploma -
Tallinn French School
Tallinn, Estonia07.2016
Skills
- Problem solving
- Conflict resolution
- Empathy and patience
- Event management
- Social media management
- Community organizing
- Interpersonal skills
Languages
Estonian
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Russian
Elementary (A2)
A2
Dutch
Elementary (A2)
A2
Timeline
Advisor to the Minister of Health
Ministry of Social Affairs
05.2023 - 03.2025
Cooperation Officer
Estonian LGBT Association
10.2021 - 10.2022
Waiter/Waitress
F-Hoone
08.2021 - 10.2021
Customer Service Representative
City Bike
05.2021 - 08.2021
Customer Support Representative
Concentrix
05.2020 - 11.2020
Waiter/Waitress
Pizza Heart Bar
01.2018 - 06.2019
Research and Teaching Assistant
Professor Michael O. Eze, University of Amsterdam
11.2017 - 12.2018
Bachelor of Arts (Honours) - Social Sciences
Amsterdam University College
High School Diploma -
Tallinn French School
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