Moronke Kolawole
Tallinn
Summary
Dynamic Fin Crime Investigator with extensive experience at HCL Tech, specializing in KYC/AML compliance and fraud prevention. Proven track record in conducting thorough investigations and implementing effective risk assessment strategies. Strong analytical skills and attention to detail have led to the successful identification of suspicious activities, enhancing regulatory adherence and organizational security.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fin Crime Investigator (KYC/AML)
HCL Tech
12.2023 - Current
- Conducted due diligence on customers to evaluate onboarding and post-onboarding risks.
- Reviewed and verified customer identification and documentation for compliance.
- Maintained accurate records of customer information and transactions.
- Recognized and reported suspicious transactions or activities promptly.
- Monitored regulatory requirements related to KYC and AML for adherence.
- Investigated complex cases of potentially fraudulent activities with thoroughness, such as adverse media, sanctions, and PEPs.
- Analyzed data and reported validating suspicious entries, such as CIFAS and RDC.
- Support internal and external audits related to onboarding, post-onboarding processing, and fraud prevention.
KYC Investigator
Monese
12.2022 - 12.2023
- Conduct thorough investigations into fraudulent activities, and implement corrective actions to prevent recurrence.
- Monitor and analyze account transactions for suspicious activities, identifying and mitigating risks in real time.
- Analyzed transaction data to identify potential risks and worked with cross-functional teams to mitigate identified threats.
- Collaborating with the Onboarding team to enhance onboarding and post-onboarding security systems.
- Follow the development and implementation of fraud prevention strategies by adhering to the SOPs when necessary.
- Develop and deliver fraud risk training programs to other staff, increasing awareness and vigilance across the organization.
- Support internal and external audits related to onboarding, post-onboarding processing, and fraud prevention.
- Perform a basic KYC review for individual and corporate customers in compliance with regulatory governing bodies.
- Conducting CDD on onboarding and existing customers by using internal and external sources to independently verify or complete the missing piece.
- Application of the risk assessment model (RAM) to make risk-based decisions on onboarding and existing customers.
- Carry out CIFAS, RDC, PEP, Sanction, and Adverse media checks using internal tools.
- Perform background and account activity checks on individual and corporate customers.
- Escalate findings on high-risk accounts via EDD to the necessary teams.
- Screening ID, proof of address and customer right to remain in a country based on their nationality and documents.
- Perform AWS screening using internal tools to detect duplicate profiles, account takeovers, and document and selfie mismatches.
KYC Specialist
Peoples OU
01.2022 - 12.2022
- Know Your Customer (KYC) document processing using our third parties company also reviewing incoming registration manually once detected by the system.
- Anti-Money Laundry and fraud investigations based on country specific regulations.
- Implement recommendations or solutions and ensure the client receives the necessary assistance to carry out transactions.
- Presenting document to the seniors/compliance officer for approval or review when necessary by distinguishing the concerns where it is required.
- Able to identify any suspicious or fraudulent activity link to the current existing customers.
- Enhance due diligent on the information provided by the customer for acceptability that align with the regulatory and internal policy requirements.
- Documenting the risk assessments on all applications and verifying their suitability.
Senior Customer Consultant
IPF Digital AS
09.2021 - 01.2022
- Lead and mentored a team of customer service consultants, providing training, coaching, and performance reviews to ensure consistent service quality.
- Managed escalated customer inquiries, resolving complex issues and acting as a point of contact for team members in difficult situations.
- Analyzed customer feedback and service data to identify improvement opportunities, collaborating with other departments to enhance processes and customer satisfaction.
- Monitored team performance through calls, chats, and emails, ensuring adherence to company policies and best practices.
- Prepared performance reports for senior management, analyzing trends and suggesting actionable improvements.
- Advocated for customer needs, ensuring alignment with company values and promoting customer-centric strategies.
Global Marketing Specialist
Bitchange OU
12.2019 - 09.2021
- Market Research & Outreach: Conduct targeted market research to identify potential clients, focusing on the African market/European market. Successfully initiate outbound outreach to introduce solutions, qualify leads, and set meetings for senior team members.
- Sales Cycle Management: Manage full sales cycles for small accounts, from initial contact through to contract completion, achieving or exceeding quarterly sales targets.
- Senior Support: Assist senior Business Development Managers on larger deals, supporting client follow-ups, preparing materials, and coordinating meetings for streamlined engagement.
- Account Mapping & Strategy: Map accounts to identify key decision-makers and support the design of tailored client engagement strategies.
- Cross-Functional Collaboration: Coordinate with Tech and Legal teams to ensure smooth onboarding, product demos, and seamless contract completion for new clients.
- Industry Tracking: Conduct regular market analysis, keeping the team informed on trends and shifts across the African region.
Sales / Customer Assistant
Quicc Services & Innovation OU
02.2017 - 11.2019
- Working to provide excellent customer services.
- Assisting customer with their enquiries.
- Resolved customer's queries.
- Handle incoming calls from new and existing customers providing accurate information and support on a wide range of enquiries.
- Resolved customer's complaints, ensuring the best possible outcome.
- Setting up the meeting room and taking minutes.
- Dealing with and responding to high volumes of emails.
- Communicating internally important feedback from customers.
- Processing invoices for all sales transaction.
Sport Bookmaker
Saule IT Services
Tallinn
11.2014 - 01.2017
- Managed establishment to receive and pay off bets placed.
- Prepared and issued lists of odds on each bet prior to the start of the sport.
- Determined risks on each sports to refuse additional bets after maximum desired limit of liability has been reached.
- Recorded bets placed over by telephone.
- Balanced betting accounts and kept records as required by the authorities.
- Issued betting receipts.
- Kept accurate records of profits, losses and takings.
- Recruit, trained, and supervised staff.
- Dealt with customer queries and complaints.
Sales Assistant
Metro Cash and Carry
09.2013 - 12.2013
- Ensured high levels of customer satisfaction through excellent sales service.
- Assisted with the sales process by maintaining a fully stocked store.
- Maintained outstanding store condition and visual merchandising standards.
- Recommended and displayed items that matched customer needs.
- Welcoming and greeting customers.
- Actively involved in the receiving of new shipments.
- Arranged goods in displays and on shelves.
- Rotating and replacing stock.
- Taking cash and card payments and making sure the till balances.
- Dealt with returns goods.
Education
MBA - Organization and administration
Lugansk National Agrarian University
Ukraine01.2014
BA (Hons) - Business Management
Lugansk National Agrarian University
Ukraine01.2012
Diploma - Russian Language
Lugansk National Agrarian University
Ukraine01.2009
Skills
- Financial Crime Risk Management
- KYC/AML compliance
- Risk assessment
- Fraud investigation/prevention
- KYC/AML processes
- Financial crime investigation
- Certified fraud examiner
- Problem-solving aptitude
- Fraud Detection
- Regulatory Reporting & Audit
- Sanctions Compliance
- Attention to detail
- Customer due diligence
- Critical thinking
- AML Transaction Monitoring Systems
- KYC/Customer Due Diligence (CDD) Tools
- Data Visualization & Reporting Tools
- Regulatory Reporting Platforms
- Microsoft Office Suite
- Suspicious activity reporting
- Regulatory compliance reporting
- Team collaboration
- Case documentation
References
References available upon request.
Languages
English
First Language
Russian
Upper Intermediate (B2)
B2
Estonian
Elementary (A2)
A2
Certification
- Certified Audit and Investigations Professional (CAIP), Financial Crime Academy
- Certified in AML/CTF Suspicious Activity Report
- Certified in Fraud Risk Management (Financial Crime Academy)
- Certified in Dimensions Data Privacy
- Information Security (HCL Tech)
Timeline
Fin Crime Investigator (KYC/AML)
HCL Tech
12.2023 - Current
KYC Investigator
Monese
12.2022 - 12.2023
KYC Specialist
Peoples OU
01.2022 - 12.2022
Senior Customer Consultant
IPF Digital AS
09.2021 - 01.2022
Global Marketing Specialist
Bitchange OU
12.2019 - 09.2021
Sales / Customer Assistant
Quicc Services & Innovation OU
02.2017 - 11.2019
Sport Bookmaker
Saule IT Services
11.2014 - 01.2017
Sales Assistant
Metro Cash and Carry
09.2013 - 12.2013
MBA - Organization and administration
Lugansk National Agrarian University
BA (Hons) - Business Management
Lugansk National Agrarian University
Diploma - Russian Language
Lugansk National Agrarian University