Märt Aaslaid

• Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
• Watched for irregular or unusual conditions to prevent safety hazards.
• Oversaw floor agents during interactions with customers.
• Monitored guests for signs of suspicious or criminal activity.
• Identified and documented unauthorized actions by employees.

• Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
• Explained rules, variations and betting structures of games such as American Roulette, Blackjack and Russian Poker.
• Collected and distributed losing and winning bets by calculating odds and payouts.

• Overcame objections using friendly, persuasive strategies.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Provided information about available products and services, membership details, and purchase advantages.

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Spoke to customers in native language to increase loyalty and establish relationships.

• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.

Made custom T-shirts for customers.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.