Ndagi Jonah Elujah
Tallinn,Harjumaa
Summary
Accomplished Customer Service Representative of over five years experience, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues, providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Senior Production Specialist
Swappie
12.2021 - Current
- City: Tallinn Country: Estonia
- Main activities and responsibilities: Activate and diagnose all the incoming phones (Inbound)
- Repair faulty iPhones and their parts, such as screen, battery, ear speaker replacements, etc (Repair)
- Fulfil and prepare orders for shipment, pack and install accessories (Outbound)
- Share technical knowledge and ideas with new staffs and help in training programs for new staffs
- Advise customers on supplemental equipment that will enhance their use of all brand of iPhone's
- Keeping my own technical knowledge current, and also teach my team members about new goods
- Strong functional troubleshooting abilities with the capacity to ignite ownership enthusiasm throughout the iphone ecosystem
- Provide extra assistance by handling check-in tasks or providing service to customers where needed.
Inventory associate
Wolt Market
Tallinn
12.2021 - Current
- Adhered to company audit rules during inventory counts to obtain accuracy.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Minimised reporting errors when working in fast-paced environment with high volume of inventory.
- Maintained neat and clean store areas in line with health and safety policies.
- Controlled best before dates to properly utilise stock.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Counted and recorded stock precisely for reliable audits.
Customer service representative
Al Ain Rotana Hotel
01.2020 - 01.2021
- Activities and responsibilities:
- Answer incoming calls and assisting with reservations, confirmations, room requests, and questions
- Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures
- Assisting guest departures, providing accurate statements and collecting all payments due, while assuring guest satisfaction
- Contacted maintenance and housekeeping resolving any guest issues
- Creating and entering individual, corporate, and travel agent booking using proper dialogue as per IFH standards
- Positioning products before price is quoted as per IFH standards
- Explaining cancellation policy as per LRA standards
- Dealing with LPO's and reservation request
- Dealing with market segments, channel codes and rate code
- Assist customers with planning and booking reservations.
Revenue/ Reservation Agent
Al Ain Rotana Hotel
01.2016 - 01.2019
- Activities and responsibilities:
- Answer incoming calls and assisting with reservations, confirmations, room requests, and questions
- Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and Debit card procedures
- Assisting guest departures, providing accurate statements and collecting all payments due, while assuring guest satisfaction
- Contacted maintenance and housekeeping resolving any guest issues
- Creating and entering individual, corporate, and travel agent booking
- Using proper dialogue as per IFH standards
- Positioning products before price is quoted as per IFH standards
- Explaining cancellation policy as per LRA standards
- Dealing with LPO's and reservation request
- Dealing with market segments, channel codes and rate code
- Assist customers with planning and booking reservations
Education
Bachelors of Science -
Tallinn University
Bachelor of Science - undefined
University of Ilorin
2005
Skills
- Skills
- Excellent written and verbal communication skills
- Outstanding interpersonal and presentation abilities
- Able to work well independently and also as part of a team
- Able to understand customer needs and enhance the customer experience
- Able to relate well to people from different cultural backgrounds
- Good with Opera PMS, MS word, PowerPoint, Excel
- Proven ability to learn fast and adapt to new working environment
- Acts quickly and efficiently to resolve difficulties
Languages
English
Fluent
Timeline
Senior Production Specialist
Swappie
12.2021 - Current
Inventory associate
Wolt Market
12.2021 - Current
Customer service representative
Al Ain Rotana Hotel
01.2020 - 01.2021
Revenue/ Reservation Agent
Al Ain Rotana Hotel
01.2016 - 01.2019
Bachelors of Science -
Tallinn University
Bachelor of Science - undefined
University of Ilorin
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