Ndzi Lenar Mbuli
Tallinn
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Freelance Customer Service Specialist
Dexcom
06.2023 - 09.2024
- Company Overview: San Diego, California
- Provided specialized customer support for Dexcom's continuous glucose checking systems, helping patients and healthcare professionals
- Managed a high volume of inquiries related to product usage, troubleshooting, and technical support
- Collaborated with the technical team to diagnose and resolve complex product issues, ensuring minimal downtime for users
- Conducted remote sessions to guide customers through setup and troubleshooting processes
- Created detailed support documentation and user guides to enhance customer self-service options
- San Diego, California
Receptionist
pikk 41 guest house
Tallinn
05.2021 - 06.2023
- Welcomed guests warmly and managed check-in and check-out processes efficiently
- Managed reservations via phone, email, and online booking systems, ensuring correct and prompt entries
- Addressed guest inquiries and resolved any issues promptly to ensure guest satisfaction
- Managed billing and payment processes, including processing credit card transactions and handling cash
- Provided local information and recommendations to guests, enhancing their stay experience
French Customer service Representative
Be. voxx
Vilnius
11.2018 - 01.2021
- Manage substantial amounts of incoming calls and emails
- Find and assess customers' needs to achieve satisfaction
- Created good relationships with customers through open and interactive communication through chats and calls
- Provided correct, and valid, information to solve their issues
Customer Service Representative French and English Speaker
Express Union
Douala
06.2017 - 10.2018
- Managed customer inquiries and complaints in both French and English, providing correct information and solutions
- Provided support for financial products and services, I ensured customers were satisfied
- Processed transactions, account changes, and other customer requests accurately and efficiently
- Performed follow-up calls to ensure customer satisfaction and address any remaining concerns
Call Centre Agent
MTN CAMEROON
Douala
04.2014 - 03.2017
- Managed a high volume of inbound and outbound calls in a fast-paced call centre environment, providing exceptional customer service in both English and French
- Helped customers with inquiries related to Sim card activation, account management, billing, and technical support
- Resolved customer complaints and issues efficiently, keeping a 95% customer satisfaction rate
- Documented customer interactions and transactions and even help customers track their stolen money, ensuring correct and detailed records
- Participated in training sessions to stay posted on new products, services, and company policies
Education
Certificate - software Testing
SD academy
Tallinn, Estonia02.2024
Diploma - Tourism and Hospitality Management
International school of Law and management
Vilnius01.2020
Bachelor's degree - Bilingual studies (French and English)
university of Dschang
Cameroon01.2015
Skills
- Fluent in English and French
- Excellent verbal and written communication skills
- Strong ability to manage inquiries
- Resolve issues
- Ensure customer satisfaction
- Efficient in managing schedules
- Coordinating activities
- Keeping records
- Experienced with Microsoft Office Suite
- Proficient in CRM software
- Proficient in educational tools
- Familiar with General Computer Functions
- Working knowledge in Excel
- Working knowledge in PowerPoint
- Experienced with Outlook Functions
References
- Mr Donald Ngeh, Team lead
- Dexcom, +1(669)291-4657
- HR Manager, Mrs Rita, +370 62445114
Languages
- French
- English
Personal Information
Gender: Female
Timeline
Freelance Customer Service Specialist
Dexcom
06.2023 - 09.2024
Receptionist
pikk 41 guest house
05.2021 - 06.2023
French Customer service Representative
Be. voxx
11.2018 - 01.2021
Customer Service Representative French and English Speaker
Express Union
06.2017 - 10.2018
Call Centre Agent
MTN CAMEROON
04.2014 - 03.2017
Certificate - software Testing
SD academy
Diploma - Tourism and Hospitality Management
International school of Law and management
Bachelor's degree - Bilingual studies (French and English)
university of Dschang
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