Ndzi Lenar Mbuli
Tallinn
Summary
Experienced business professional with a strong focus on administrative excellence and exceptional customer service. Demonstrated success in managing reception duties with high accuracy, resulting in smooth daily operations and satisfied clients. Thrives in collaborative team environments, adapting quickly to dynamic demands and showcasing proficiency in multitasking and problem-solving.
Overview
10
10
years of professional experience
Work History
Receptionist
PIKK 41 Guest House
12.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Customer Service Agent
Sutherland Global Services OÜ
06.2020 - 08.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
Bilingual Customer Service Representative
Be.voxx
11.2018 - 05.2020
- Manage large amounts of incoming calls and emails
- Identify and assess customers' needs to achieve satisfaction
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Call Center Agent
MTN CAMEROON
02.2014 - 04.2018
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Participated in ongoing professional development activities to remain current on industry trends and product offerings.
Education
Certificate - software Testing
SDAcademy
Tallinn02.2024
Diploma - Tourism and Hospitality Management
International school of Law and management
Vilnius01.2021
Bachelor Degree - Bilingual studies(French and English)
university of Dschang
01.2015
Skills
- Problem solving
- Details orientation
- Team Player
- Excellent communication skills
- CRM Proficiency
- Team collaboration
Languages
French
Upper intermediate
B2
English
Proficient
C2
Estonian
Elementary
A2
References
- Mrs. Lucia, Pikk 41, +372 53564359
- Mrs. Rita, Be.voxx, +370 62445114
- Mr.Eric,MTN Camroon +237 71889630
Personal Information
Gender: Female
Timeline
Receptionist
PIKK 41 Guest House
12.2022 - 07.2024
Customer Service Agent
Sutherland Global Services OÜ
06.2020 - 08.2021
Bilingual Customer Service Representative
Be.voxx
11.2018 - 05.2020
Call Center Agent
MTN CAMEROON
02.2014 - 04.2018
Certificate - software Testing
SDAcademy
Diploma - Tourism and Hospitality Management
International school of Law and management
Bachelor Degree - Bilingual studies(French and English)
university of Dschang
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