Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nurudeen Yusuf

Tallinn,Estonia

Summary

Accomplished professional with a strong foundation in communication skills, problem-solving, and strategic planning. Demonstrates expertise in programme development, team building, and accounting. Proficient in using Looker, Excel, Zendesk, JIRA, and SAP to streamline operations and enhance productivity. Known for remaining calm under pressure and delivering exceptional results. Aims to leverage skills and experience to drive organisational success. In addition,

Focused Product Operations Specialist with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Product Operations Specialist

Twilio Inc
Tallinn
10.2021 - Current
  • Delivered cost-effective solutions for complex engineering problems.
  • Educated teams on industry best practices and advancements to improve operational performance.
  • Evaluated performance reports to identify improvement opportunities across operations and services.
  • Planned tasks and project schedules to deliver on time, cost and quality requirements.
  • Encouraged development of clear objectives and action plans.
  • Communicated with staff at all organisational levels to assess current systems.
  • Scrutinised existing and proposed methods and procedures.
  • Cooperated with cross-functional teams during project development stages.
  • Optimised onboarding processes with suppliers, resulting in increased efficiency.
  • Led cross-functional teams, facilitated successful project completion on time.
  • Streamlined communication protocols with integration of new technologies.
  • Enhanced operational efficiency by implementing streamlined processes.
  • Optimised workflow patterns to improve production rates.
  • Coordinated team efforts for enhanced project outcomes.

Account executive - payables and receivables

Stora Enso Eesti
Tallinn
09.2019 - 10.2021
  • Managed daily invoices, resulting in improved account reconciliation processes.
  • Processed bank deposits to ensure optimal liquidity for the company's operations.
  • Coordinated monthly payroll functions for 200+ employees.
  • Maintained accurate financial records by updating and reconciling accounts payable and receivable data.
  • Verified discrepancies and resolved clients' billing issues to maintain high levels of customer satisfaction.
  • Streamlined payment processes for enhanced efficiency in operations.
  • Facilitated timely payments to suppliers by managing invoice processing and approval routing.
  • Analysed customer aging reports for better management of collections efforts.
  • Reduced potential risk with thorough credit checks on potential clients.
  • Conducted regular audits, ensuring compliance with financial regulations and procedures.
  • Executed end-of-month duties including vendor statement reconciliation and total corporate credit card expense reporting to ensure accurate financial records.
  • Ensured timely collection of payments by tracking outstanding amounts and following up on overdue accounts.
  • Updated accounting system entries, leading to increased accuracy in financial records.
  • Implemented internal controls, verifying consistently timely payment status to maintain strong vendor rapport.
  • Oversaw accounting team, driving progress and enforcing adherence to payment and collections timelines.
  • Reduced overall expenditures, evaluating budget adherence and addressing overages.
  • Evaluated account performance and highlighted opportunities to build client and company growth.
  • Compiled records for audits to facilitate smooth and complete reviews.

Travel consultant

Sutherland Global Service Estonia
Tallinn
11.2016 - 10.2019
  • Utilised industry software proficiently for efficient booking and scheduling.
  • Offered personalised travel advice for enhanced holiday experiences.
  • Contributed effectively in team meetings, fostering collaborative work environment.
  • Improved overall service quality through continuous feedback analysis.
  • Implemented effective communication skills to build strong client relationships.
  • Achieved customer satisfaction by providing tailored travel solutions.
  • Assisted customers with all aspects of travel planning leading to successful holidays.
  • Dealt efficiently with last-minute changes to minimise disruption.
  • Promoted premium travel packages for increased sales conversion.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Tracked flight prices to secure best-possible prices for customer trips.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Accommodated client requests for customisations or modifications as best as possible.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Monitored flight costs and demand to achieve best-possible prices.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Trained and mentored junior consultants in customer service best practices.

Education

Master of Science - e-Governance Technology and Services

Tallinn University of Technology
Estonia
09.2018 - 06.2020

Bachelor of Business Administration - International Business Administration

Tallinn University of Technology
Estonia
09.2013 - 06.2016

Skills

  • Communication skills
  • Calm under pressure
  • Problem-solving
  • Team building
  • Strategic planning
  • Programme development
  • Accounting
  • Knowledge of Looker
  • Knowledge of Excel
  • Knowledge of Zendesk
  • Knowledge of JIRA
  • Knowledge of SAP

Languages

English
Fluent
Estonian
Intermediate

Timeline

Product Operations Specialist

Twilio Inc
10.2021 - Current

Account executive - payables and receivables

Stora Enso Eesti
09.2019 - 10.2021

Master of Science - e-Governance Technology and Services

Tallinn University of Technology
09.2018 - 06.2020

Travel consultant

Sutherland Global Service Estonia
11.2016 - 10.2019

Bachelor of Business Administration - International Business Administration

Tallinn University of Technology
09.2013 - 06.2016

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Nurudeen Yusuf