OJORE ISRAEL EGBUNU
Tallinn
Summary
Product specialist with experience in customer support services and tech diagnostics. I am seeking a challenging career where I can apply my skills and professional experiences to a unique system of customer support associate.
Overview
6
6
years of professional experience
Work History
SENIOR PRODUCT SPECIALIST
SWAPPIE
03.2022 - Current
- First point of call for addressing product sales and marketing complaints of end users
- Worked across digital and physical channels to create compelling communication
- Activate and diagnose all the incoming products (Inbound), product replacements and repairs
- Analysis of campaign performance vis-à-vis defined KPIs
- Review customer feedback, and improve processes aimed at reducing customer resolution time.
PRODUCT SPECIALIST
SWAPPIE
12.2021 - 02.2022
- Fulfil and prepare orders for shipment, pack and install accessories (Outbound)
- Stock maintenance
- Order fulfilment, packaging, and preparing orders for our customers
- Diagnostics and repair of products and ancillary tasks
- Changing batteries/accessories and liaise with other senior technicians.
Junior Software Developer
Atop Web Technologies
12.2020 - 12.2021
- Assist in testing web experiences across browsers and devices to ensure a positive user experience
- Updating and editing website content posts and pages
- Creating user stories to be developed into features
- Onboarding of newly admitted intern.
- Corrected, modified and upgraded software to improve performance.
SECRETARY
JOHN OBIRE & IGHODALC CHAMBERS
04.2013 - 02.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained electronic filing systems and categorized documents.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Politics and Governance
Tallinn University
2022
Accounting Education
University of Benin
2018
Skills
- Organizational skills, multi-tasking efficiently, Team oriented communication and
- Interpersonal skills, Zendesk, HTML5 Cascading Style Sheets (CSS) Bootstrap
- Verbal and Written Communication
- Office Staff Leadership
- Business Correspondence
Languages
English
Native language
Timeline
SENIOR PRODUCT SPECIALIST
SWAPPIE
03.2022 - Current
PRODUCT SPECIALIST
SWAPPIE
12.2021 - 02.2022
Junior Software Developer
Atop Web Technologies
12.2020 - 12.2021
SECRETARY
JOHN OBIRE & IGHODALC CHAMBERS
04.2013 - 02.2017
Politics and Governance
Tallinn University
Accounting Education
University of Benin
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