Oleg Lozinski
Tallinn
Summary
Experienced Technical Account Manager with a strong record of building long-term client relationships, resolving complex technical issues, and driving process automation. Adept at software implementation, data analysis, and optimizing internal workflows to increase efficiency. A proactive problem solver with excellent communication skills and a customer-focused approach, ready to thrive in dynamic environments.
Overview
7
7
years of professional experience
Work History
Technical Account Manager
Relax Gaming Ltd
01.2024 - Current
- Developed long-term, trusted partnerships to manage stakeholder expectations and achieve revenue growth with high-value customers
- Optimized internal processes to enhance team efficiency
- Provided outstanding customer service by resolving complex technical issues promptly, including API troubleshooting and testing
Partner Support Engineering Tech Lead
Relax Gaming Ltd
11.2022 - 12.2023
- In addition to previous tasks, redesigned onboarding processes, reducing new hire ramp-up time from 5 to 3 weeks
- Developed Python scripts for automated reporting and log analysis, significantly improving workflow efficiency
- Handled the most challenging situations within the department efficiently and conducted thorough post-mortem analyses
- Responsible for preparing and delivering most of the Root Cause Analysis (RCA) reports within the company
- Assisted in achieving ISO 27001 certification
- Initiated automation of the Service Desk including drafting a development plan
Junior and Partner Support Engineer
Relax Gaming Ltd
12.2021 - 11.2022
- Tackled advanced technical issues and deepened product knowledge
- Provided detailed technical support and clear explanations of product functionalities to clients
Transshipment Officer
CMA CGM
08.2021 - 12.2021
- In addition to previous tasks, handled a lot of inbound inquiries via phone and email, returning calls and emails quickly and providing correct information about availability and pricing options
- Improved department efficiency by streamlining and implementing more efficient policies and processes
VIP Trade Leader Booking Manager
CMA CGM
09.2019 - 08.2021
- Implemented automated data management systems to streamline booking processes and optimize container distribution
- Conducted training and mentoring sessions, elevating team performance
Booking Officer
CMA CGM
05.2019 - 09.2019
- Minimized booking errors by maintaining accurate and up-to-date client records
Customer Support and Senior Support Advisor Tier 2 & Tier 1
Transcom
06.2018 - 05.2019
- Managed high call volumes while delivering exceptional customer service under high-pressure conditions
- Multi-tasked in navigating multiple systems, taking detailed notes, and responding to client inquiries promptly
Education
High School Diploma -
Tallinna Polütehnikum
05.2016
Middle School Diploma -
Tallinna Paekaare Gümnaasium
05.2013
Skills
- Analytical Skills
- ITIL 4 Framework
- Customer Service Management
- API Integration Support
- Problem Solving
- SQL analytics (Maria DB)
- Team Development
- Python Data Analysis (Pandas Framework)
- Process Optimization & Automation
- Logs Analysis (JSON, HTML, XML)
Websites
Languages
English
Full Professional
Russian
Native or Bilingual
Estonian
Limited Working
Timeline
Technical Account Manager
Relax Gaming Ltd
01.2024 - Current
Partner Support Engineering Tech Lead
Relax Gaming Ltd
11.2022 - 12.2023
Junior and Partner Support Engineer
Relax Gaming Ltd
12.2021 - 11.2022
Transshipment Officer
CMA CGM
08.2021 - 12.2021
VIP Trade Leader Booking Manager
CMA CGM
09.2019 - 08.2021
Booking Officer
CMA CGM
05.2019 - 09.2019
Customer Support and Senior Support Advisor Tier 2 & Tier 1
Transcom
06.2018 - 05.2019
High School Diploma -
Tallinna Polütehnikum
Middle School Diploma -
Tallinna Paekaare Gümnaasium
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