Oleg Onofriitsuk
IT Business Analyst And Software Consultant
Tallinn
Summary
Seasoned IT professional with 20 years of experience in IT systems management, business analysis, and software implementation. Demonstrated expertise in system integration and process optimization at major international companies like Kuehne+Nagel, Eesti Energia, and CDK Global. Skilled in business and system analysis, change management, and IT process optimization. Proficient in implementing and supporting complex software solutions such as ERP, DMS, and financial platforms. Extensive knowledge of ITIL and sanctions compliance. Fluent in English, Estonian, and Russian. Possesses an analytical mindset, strong sense of responsibility, and a results-driven approach. Eager to tackle new challenges and embrace growth opportunities as a rational software consultant and business analyst with a proven track record of enhancing operations through innovative information systems solutions for organizational efficiency and growth.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
IT Business Analyst
Kuehne+Nagel
06.2021 - Current
- Company Overview: Transportation / Logistics
- Make solid and detail investigation of business needs and design the thoughtful solutions in close collaboration with both business and IT.
- Facilitate the negotiation of requirements amongst multiple stakeholders.
- Write user stories and assure quality of delivered functionality.
- Manage changes to the system and assess their impact.
- Coordinate work between development team and other internal teams to make solutions come to life.
- Communicate with software vendors in case their support is needed to provide the solution.
- Create and maintain healthy documentation.
- Producing business process diagrams, process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for use-case analysis, planning and design.
- Identifying problems and writing improved procedures.
- Work closely with the users to ensure end-user satisfaction.
- Experience as a business analyst, gathering/defining business requirements and reengineering business processes.
- Written and verbal communication, including technical writing skills in English. Outstanding interviewing, listening and negotiation skills are required.
- Understanding of systems engineering concepts.
- The ability to conduct cost/benefit analysis.
- Business case development.
- Modeling techniques and methods.
- Experience in facilitating discussions, leading focus groups with various levels of end-users, including senior management.
- Time management and organizational skills.
- Problem-solving skills, innovative and creative approach.
- Strong customer orientation.
- Structured and methodical way of working and professional appearance.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
IT analyst
Eesti Energia AS
04.2019 - 06.2021
- Company Overview: Energetics / Natural resources
- Business and systems analysis for customer services department's projects. Proposing solutions, setup applications configuration and new development testing as well.
- Clarification of customers needs.
- Business and IT related systems describing for business reports, new developments and processes.
- Configure information systems.
- Business and Technical Risks Assessment of Development Needs.
- Detecting and communicating scope changes to the project manager.
- Providing input to testers to develop test scenarios.
- IT processes analysis and modelling using ARIS software.
- Software source code analysis.
- Finance system integration participation.
- Log-based technical problem analysis.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Software consultant
CDK GLOBAL OÜ
08.2012 - 04.2019
- Company Overview: Software development
- Automaster DMS implementation to the automotive companies.
- Participating in international implementation projects.
- Develop MS Reporting Services reports, based on customer needs and improving existing reporting solutions, frequent use of VBA for implementing business logic.
- Data analysis and import ETL.
- Analyzing and resolving complex product issues, using analytical, technical or programming skills, software testing.
- Dealing with customer's needs, and acknowledging their operational pressures and deadlines.
- Guiding, advising and coaching both colleagues and customers on issue and problem resolution.
- Documenting solutions and producing written guidance on resolution steps and procedures.
- Training the users prior to go live date in the operation of the products.
- Providing on-site support to end users to guide, advising and verifying that users are able to undertake the role using the products.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Configured implementation parameters based on customer requests and personal inspection of client's limitations.
System administrator
Amphenol ConneXus OU
04.2008 - 07.2012
- Company Overview: Manufacturing / Production
- LAN administration
- Network routers administration
- Firewall's logs analysis
- VPN channels tracking and using analysis
- Wireless networks upgrade planning
- Backups checking
- IT-standards implementation
- More than 100 users support, on-site support, off-site support, remote assistance, communication with international colleagues
- More than 10 Windows 2008 servers administration
- More than 100 workstations upgrade and update planning and taking decisions with this all connected questions.
Education
Bachelor of Science - Computer And Systems Engineering, Information Technology
Tallinn University of Technology / TalTech
Tallinn 04.2002 - 01.2006
Skills
Business analysis
Gathering business requirements
Written communication
Verbal communication
Interviewing skills
Listening skills
Negotiation skills
Cost/benefit analysis
Time management
Problem-solving skills
Customer orientation
Professional appearance
User story development
System configuration
User acceptance testing
Additional Information
Responsible and fair person with positive relation to life, who learns fast and has strong technical knowledge base. Can work in team, or independently.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Estonian
Russian
Timeline
IT Business Analyst
Kuehne+Nagel
06.2021 - Current
IT analyst
Eesti Energia AS
04.2019 - 06.2021
Software consultant
CDK GLOBAL OÜ
08.2012 - 04.2019
System administrator
Amphenol ConneXus OU
04.2008 - 07.2012
Bachelor of Science - Computer And Systems Engineering, Information Technology
Tallinn University of Technology / TalTech
04.2002 - 01.2006
Working Time
Full-time
Locations
- Tallinn, Estonia
- Spain
- Full remote
Gross Salary
4300 EUR
Cv Last Update
04/14/25
Personal Information
- Date of Birth: 11/26/83
- Gender: Male
Desired Position
- Business analyst
- System analyst
- Software consultant
- Product Owner
- IT manager
Work Type
- Employee
- Contract worker
Working Time
Full-time
Locations
- Tallinn, Estonia
- Spain
- Full remote
Gross Salary
4300 EUR
Cv Last Update
04/14/25
Personal Information
- Date of Birth: 11/26/83
- Gender: Male
Desired Position
- Business analyst
- System analyst
- Software consultant
- Product Owner
- IT manager